Area Planner

MMP Consultancy; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading consultancy firm in housing seeks a Repairs Planner in Hounslow to manage repairs and maintenance. The ideal candidate will organise operatives' schedules, liaise with residents and contractors, and ensure efficient completion of tasks. Applicants should have experience in planning within housing associations or local authorities, strong communication and organisational skills, and proficiency in IT tools like Excel. The position offers an opportunity to contribute to effective maintenance operations in a community-focused environment.

Qualifications

• Previous experience with a Housing Association, Local Authority, or contractor in Planning, Scheduling, or Customer Service.
• Construction-related knowledge.
• Ability to manage operatives' diaries and plan workloads.

Responsibilities

• Manage operatives' diaries and plan repair works.
• Prioritise emergency works and allocate tasks to operatives.
• Liaise with tenants and operatives to arrange repairs.

Skills

Excellent organisational skills

Strong communication skills

Proficient IT skills (Microsoft Excel and Word)

Customer service focus

Education

GCSEs at Grade C or above including Mathematics and English

Tools

Database systems (Connect / Northgate / DRS)

Job description

MMP Consultancy are looking to recruit a Repairs Planner, based in North and North West London on a Ongoing basis.

The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities :

Manage Operatives diaries.

Planning repairs works for pre and post inspection, reactive and emergency repairs.

Prioritising emergency works.

Booking appointments and allocating works to the available operatives and following works from start through to completion.

Ensure all relevant data is updated on a timely basis.

Liaising with tenants and Operatives to arrange repairs.

Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.

Take part in meetings, supervision, training as requested by the manager.

Experience Required :

Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity

Excellent communicator, with strong organisational skills

GCSEs at Grade C or above and including Mathematics and English

Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment

Experience of using database systems (Connect / Northgate / DRS)

Construction related knowledge