Area Manager

Excellerate Services; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology-led soft services provider in the UK is seeking an experienced Area Manager responsible for client relationship management, operational leadership, and team development. Candidates should have the right to work in the UK and a clean driving license as site visits are required. This role involves overseeing service delivery across multiple sites and ensuring compliance with company policies. Join a dynamic team dedicated to service excellence and client satisfaction.

Benefits

Company Car

Laptop

Mobile Phone

Qualifications

• Must have the right to work in the UK.
• A clean driving license is essential as travel to various sites is required.

Responsibilities

• Build and maintain strong relationships with clients.
• Oversee day-to-day operations ensuring efficient service delivery.
• Lead, motivate, and develop your team.
• Ensure operations comply with company policies and legislation.
• Assist in recruitment and vetting process.

Skills

Client Relationship Management

Operational Leadership

Team Development

Compliance & Safety

Recruitment & HR

Coordination & Collaboration

Job description

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their satisfaction by delivering on contractual SLAs and KPIs.
• Operational Leadership: Oversee the day-to-day operations across various sites, ensuring efficient service delivery by supervising team members, subcontractors, and service providers.
• Team Development: Lead, motivate, and develop your team, fostering a positive work environment that promotes retention and high performance.
• Compliance & Safety: Ensure all operations are conducted in a safe manner, in compliance with company policies, relevant legislation, and financial targets.
• Recruitment & HR: Assist in the recruitment and vetting process, ensuring alignment with company and client policies, and strictly adhere to all HR procedures.
• Coordination & Collaboration: Work closely with our People Services, Payroll, and Operations teams to maintain high standards of service delivery and client satisfaction at all sites.

Role Requirements

• Must have the right to work in the UK.
• A clean driving license is essential as travel to various sites is required.
• Company Car, Laptop and Mobile Phone also supplied.
• 40 hours – To be discussed at interview as site visits are required daily.

We are currently seeking an Area Manager who is passionate about service excellence, team leadership, and client satisfaction. If you are proactive, professional, and possess the ability to balance friendliness with assertiveness, this role offers an exciting opportunity to contribute to our growing success.

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data‑driven, user‑based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.