ARC Operator

Brunton Business Publications Ltd; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security solutions provider in Doncaster is seeking ARC Operators to monitor security incidents and provide professional responses. Candidates should have call center experience and strong customer service skills. The role involves liaising with emergency services and ensuring compliance with security procedures. A customer-focused attitude is essential, along with flexibility to work shifts, including nights and weekends.

Benefits

25 days holiday

In-house training

Private Medical Insurance

Workplace Pension

Qualifications

• Call centre or administration experience required.
• Must obtain SC level or above Government security clearance.
• Competent working knowledge of Microsoft applications.

Responsibilities

• Monitor and respond to security issues effectively.
• Coordinate emergency responses with Police and agencies.
• Report events and actions clearly and accurately.

Skills

Customer Service

Problem analysis

Ability to use technology

Team player

Flexibility

Tools

Microsoft Office

CCTV systems

Job description

Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, were looking for ARC Operators to join our expanding operations and fulfilment team.

As an ARC Operator, you’ll work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative. Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer‑focused attitude is imperative!

Key Tasks To Include

• Operate and monitor all systems within the Alarm Receiving Centre and ensure that emergency alarm response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance
• To monitor all systems within the control room in an efficient manner. Ensuring that all work is undertaken in compliance with the operating procedures, legislation, and codes of practice.
• Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures
• Report all events and actions taken in a clear, legible, and accurate written format.
• Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
• Report equipment failure to maximise full operation of the system. Complete formal write up of incidents into logs
• To adhere to all ARC rules and compliance with BS5979, BS8418 & ISO9001:2008
• To maintain information security in accordance with the Data Protection Act
• Perform any other duties that may be assigned relevant to your role.

About You

• Customer Service: Call centre or administration experience required
• SC level or above Government security clearance (or willing to obtain this upon appointment to role)
• Analyse: Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident
• Ability to use technology: Competent working knowledge of Word, Excel and all other Microsoft applications. Experience of CCTV cameras and the security industry.
• Quality‑oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
• Solution focused: Gets the problem fixed in the most efficient & effective way.
• Team player: Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
• Independent: Able to carry out your own work properly and solve problems without supervision from others.
• Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.
• Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
• Friendly: Ability to muck in as part of a fast‑growing team with an all hands‑on deck approach

What to expect when you join?

When you join BauWatch, you step into an environment where the best services, high‑tech security, intelligent data, and process improvement all come together a dynamic world in which no day is the same.

We’re international, down‑to‑earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We’re open to trying out new ideas and take responsibility to move projects forward.

We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too!

Whats On Offer

• This is a 24/7 operation role and will involve working mornings, afternoons, nights, weekends and Bank Holidays
• Shifts of 12 hours, 4 days on/4 days off between 00:00 24:00 hours.
• Overtime and shift bonuses
• 25 days holiday
• In‑house training, with external support as needed
• Opportunity to be part of an exciting time in the teams growth
• Workplace Pension
• Electric Car Scheme
• Private Medical Insurance on successful completion of probationary period
• Death in Service Benefit

About us

BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year‑over‑year growth around 30% p.a. As Europes #1 in the industry, we provide monitored surveillance‑services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in‑house software and our leading end‑to‑end operations (incl. service and logistics) with remote monitoring to protect our customers assets.

BauWatch has disrupted the market for temporary security, which we still see as blue‑ocean opportunity in most European countries. Backed by a leading purpose‑driven investor and with teams present in the Netherlands, Germany, Belgium, France, Spain, Poland, Italy and the UK.

BauWatch is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).