Apprenticeship Development Coach

Colchester Institute; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An educational institution in Colchester is seeking an Apprenticeship Development Coach to support apprentices in Electrical and Mechanical Engineering. You will mentor and guide apprentices through their journey, ensuring they meet milestones and complete assessments. The ideal candidate has customer service experience and Level 2 qualifications in English and Maths. This full-time role offers the opportunity to impact learners' lives positively.

Qualifications

• Minimum Level 2 qualifications in English and Mathematics required.
• Proven experience in customer service role essential.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Support apprentices and employers throughout the apprenticeship journey.
• Monitor progress through regular reviews and action plans.
• Champion safeguarding and equality in all interactions.

Skills

Customer service

Communication

Mentoring

Education

Level 2 qualification in English and Mathematics

Job description

Join Colchester Institute - Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

We are especially passionate about driving diversity and inspiring individuals from all backgrounds to thrive in careers across a wide range of sectors. This position is located within our Electrical and Mechanical Engineering department. By joining our team, you'll help shape the future workforce and make a lasting impact on the lives of learners.

Job Title: Apprenticeship Development Coach

Colchester/Braintree - Full time

Overview

About the Role - Supporting Apprentices in Electrical and Mechanical Engineering

In this role, you\'ll provide hands-on support, mentoring, and coaching to a caseload of apprentices in the Electrical and Mechanical Engineering disciplines. Acting as a key link between the college, apprentices, and employers, you\'ll play a vital role in ensuring each learner stays on track and reaches their full potential.

You’ll work closely with stakeholders to monitor progress toward key milestones and ensure successful completion of End Point Assessments—all within the planned timeframe. Through regular reviews and check-ins, you’ll identify any barriers to success early on and put in place clear, targeted action plans to overcome them.

Your role will also involve:

Responsibilities

• Support apprentices and employers at every stage of the apprenticeship journey.
• Manage sign-ups, offer guidance, and handle all key admin efficiently.
• Work closely with delivery teams to maintain top-tier learning experiences.
• Track apprentice progress through regular reviews and key milestones.
• Identify learners needing extra support and connect them to resources.
• Develop and follow up on action plans for apprentices at risk.
• Champion safeguarding, equality, and health & safety in all interactions.
• Guide apprentices through Functional Skills and End Point Assessment prep.
• Keep systems like Smart Assessor accurate and fully updated.
• Drive quality, recruitment, and employer engagement efforts.
• Stay sharp through ongoing training, events, and CPD.

Essential Qualifications

• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent

Essential Experience

• Proven experience in a customer service role, with a strong track record of delivering outstanding service and upholding quality assurance standards.
• Demonstrated ability to effectively communicate and build relationships with employers and key stakeholders, both within and outside the organisation.

All applications will be assessed against the stated essential requirements, so please ensure your CV clearly demonstrates how you meet them.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.

Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service.