Apprentice Team Leader

Greene King; Stoke Poges; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality provider in Stoke Poges is seeking a Team leader apprentice. You will lead the team to ensure high standards and exceptional customer service. This apprenticeship includes on-the-job training, competitive salary, and various employee discounts. Ideal candidates are proactive, adaptable, and passionate about hospitality. Join us and gain a qualification in Hospitality Supervisor Apprenticeship over the next 12-18 months.

Benefits

33% discount for employees on food and drink

Wage Stream access

Discounts at various retailers

50% discount at Greene King Inns

Free employee assistance program

Qualifications

• Ability to lead by example and maintain high standards.
• Can think on feet and adapt during busy shifts.
• Team player with a positive can-do attitude.

Responsibilities

• Provide customers with a memorable experience.
• Deputise for management and resolve issues.
• Organise and coordinate the team during shifts.
• Ensure the bar is safe, legal, and clean.

Skills

Great service delivery

Problem-solving

Teamwork

Attention to detail

Positive attitude

Job description

Overview

As a Team leader apprentice, you'll lead by example making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

A great eye for detail, making sure every pint is poured to perfection

• A role model to the team on giving great service and making sure every customer receives a warm welcome
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift
• A positive can-do attitude to and real team player

What your apprenticeship includes

• A mixture of face to face and skype/phone catch ups every 4 - 6 weeks to discuss feedback and progress
• A mixture of on and off the job training, including workshops and webinars
• Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
• The chance to get Functional Skills in English and maths (if you don\'t already have GCSE)
• A Hospitality Team leader Apprenticeship Qualification once you have completed the 15 month programme

At Greene King, you\'ll be working towards your Hospitality Supervisor Apprenticeship - Food and Beverage Level 3 Apprenticeship qualification over the course of 12-18 months.

You\'ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - As one of the industry\'s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Wage Stream - Access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more...
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank
• Free employee assistance program - Mental Health, well-being, Financial, and Legal support because you matter!

Role responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Deputise the management team and resolve any issues that arise in their absence
• Help organise and coordinate the team during a busy shift making sure everything runs like clockwork.
• Making sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you\'ll bring

Details not provided in the excerpt.