Apprentice Support Technician

The Pudding; Lancashire; On-site; GBP 25,000; Full time

Job summary

A public health service organization in Lancashire is looking for an Apprentice ICT Support Technician to support their Business Development Digital Team. This role involves hands-on work with ICT hardware, maintaining IT assets, and providing solutions to hardware issues. The position offers a starting salary of £24,307 per annum, excellent career development opportunities, and a supportive working environment focused on public health services.

Benefits

NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Qualifications

• Experience working in a busy office environment.
• Ability to manage IT hardware and software issues effectively.
• Strong work ethic supported by a sense of humour.

Responsibilities

• Support business units with ICT hardware and deploy new services.
• Maintain links with business unit leads for asset management.
• Identify opportunities for improvement in ICT practices.

Skills

Microsoft Office IT systems

Communication skills

Organizational skills

Education

GCSE/O Level including English Language and Mathematics

A Levels or equivalent industry experience

Tools

PC hardware

Software solutions

Job description

Post: Apprentice ICT Support Technician

Pay: £24,307 per annum

Hours: 37 hours per week

Accountable to: Digital Systems Lead

Base: Newfield House, Vicarage Ln, Blackpool, FY4 4EW

Closing Date: 22nd February 2026

Welcome to FCMS!

We are seeking a dedicated individual to fulfil the role of Apprentice ICT Support Technician for our Business Development Digital Team. The post-holder will work as a valued member of the Business Development Digital Team based at Newfield House, Blackpool. They will work alongside other experienced team members as part of a wider corporate support business unit. Much of your time will be spent on site at Newfield House in Blackpool, but you should also be prepared to travel to our various operational sites across Lancashire and South Yorkshire. There is also the ability to work from home when suitable for the organisation. Working hours will largely be typical office hours, however there may be occasions where you would need to work outside of those times to support operational teams or to minimise operational disruption.

About Us

FCMS is a social enterprise delivering health and wellbeing services. The ethos is to keep patients and callers at the centre of all that we do. Coupled with excellent clinical governance and operational expertise, we have a core team of highly trained individuals who improve service delivery and user experience.

Benefits

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Job responsibilities

Main duties of the job:

• Support business units with ICT hardware and deploy new services and upgrade existing hardware.
• Problem solve hardware issues, identify root causes, devise solutions or liaise with ICT partners for additional support.
• Maintain links with business unit leads to support use of organisational asset registers for hardware and software licences.
• Track, order and update relevant ICT stock assets to support swift resolution of issues, and coordinate with ICT colleagues on replacements or end‑of‑life equipment.
• Map new business requirements or hardware and licence requirements to support design and implementation of ICT solutions when applicable.
• Speedily resolve in‑scope issues or raise, monitor and chase out‑of‑scope issues with ICT partners or suppliers, maintaining focus on health and safety and proper wire management.
• Work independently to coordinate diary, triage and prioritise issues as they arise while maintaining a support and maintenance schedule.
• Build operational knowledge across the organisation to support meaningful conversations about future digital business decisions.
• Work closely with the Quality & Risk team to maintain compliance with information governance policies such as Privacy by Design, identify and report ICT incidents and work with Q & R to raise matters to risk registers.
• Identify opportunities for improvement and share good IT practice across departments and units.
• Demonstrate willingness to learn and expand knowledge across all aspects of the role.
• Undertake the Digital Applications Technician apprenticeship, completing work toward the apprenticeship standard within the working week and attending learning sessions during employment.

Our Key Expectations

• Self‑awareness and living authentically.
• Adaptability – readiness to adjust depending on the situation.
• Openness – what you see is what you get.
• Positivity and striving for the possible.
• Generosity of spirit – kindness each day.
• Ability to have fun while taking the role seriously.

Our Why & Values

We nurture an environment of inspiration, innovation and disruption so that people receive exceptional healthcare now and in the future.

Values: Fun, Awesome, Humble, Brave, Oompf, Go‑getting, Disability Confident Employer.

Person Specification

Experience – Essential

• Working within a busy office environment.
• Using Microsoft Office IT systems.
• Effective partnership/team working.
• Handling and managing IT hardware and software issues.

Experience – Desirable

• Scoping, configuring and deploying new software solutions.
• Setting up PC hardware for varied user needs.
• Understanding PC components and building PC hardware.

Personal Qualities – Essential

• Good communication skills to convey complex information and manage administrative matters.
• Professional integrity, civility and respect within the workplace.
• Ability to work on own initiative and organise workload with minimal supervision, meeting tight and shifting timescales.
• Strong work ethic supported by a good sense of humour.

Qualifications – Essential

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent.
• A Levels or equivalent industry experience.

Qualifications – Desirable

• Formal ICT qualification.

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous convictions. It will require three valid IDs. The onboarding process also includes an Occupational Health check, professional references and eligibility to work in the UK.

Driver Checks

For driver positions, a driver check will also be required.