Apprentice Service Advisor Automotive / Ford & Slater DAF

FORD & SLATER LIMITED; Washingborough; On-site; GBP 16,000 - 20,000; Full time

Job summary

A leading automotive service provider in the UK is offering an Apprentice Service Advisor position. In this role, you will act as the primary contact for customers, learning to manage service bookings and maintain high customer satisfaction. The apprenticeship lasts 1 year and 6 months, requiring work Monday to Friday with a supportive learning environment. Ideal candidates will have a passion for customer service and a desire to grow within the automotive sector.

Qualifications

• Interest in customer service and administration.
• Willingness to learn and adapt in a workshop environment.
• Good communication skills.

Responsibilities

• Handle service bookings and customer inquiries.
• Schedule workshop jobs and provide updates.
• Ensure customer satisfaction throughout the service process.

Job description

Overview

As an Apprentice Service Advisor, you will be the first point of contact for our service department customers. You’ll learn how to handle service bookings, schedule workshop jobs, provide accurate service and repair updates, and ensure a high level of customer satisfaction at every stage of the service process.

Course Information

• Course: Business administrator (level 3)
• Level: 3
• Route: Business and administration
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday to Friday between 08:00 to 17:00. One hour unpaid lunch break.
• Expected Duration: 1 Year 6 Months