Apprentice It Administrator

Ernest Doe & Sons Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned machinery supplier in the United Kingdom is looking for an IT Support Administrator to provide essential IT assistance to staff, manage user accounts, and support equipment setups. The role will involve maintaining IT systems and security while working closely with senior IT staff. Based at the Head Office in Ulting, Essex, you'll receive on-the-job training and have time for college coursework during your working hours. This position follows an apprenticeship pathway into a permanent role.

Qualifications

• Basic IT support knowledge.
• Familiarity with computer hardware and software.
• Understanding of network systems and IT security.

Responsibilities

• Provide basic IT support to staff, both in person and remotely.
• Assist with the setup of new equipment.
• Help create and manage user accounts and permissions.
• Support routine maintenance of systems like Active Directory.
• Learn to apply software updates and security patches.
• Assist with monitoring company software for issues.
• Collaborate with senior IT staff to resolve problems.
• Maintain IT security, including antivirus tools.
• Assist with diagnosing network or hardware issues.
• Monitor system and data backups.
• Provide technical support to users and the IT team.
• Participate in training to improve skills.
• Assist with day-to-day IT administration tasks.
• Support mobile phone setup and management.
• Ensure systems meet company standards.
• Support the IT Manager with tasks and projects.

Job description

Company Overview

Founded in 1898, our family‑owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.

Position

Following the successful completion of the apprenticeship the employee could progress into a permanent member of the team as an IT Support Administrator.

Responsibilities

• Providing basic IT support to staff, both in person and remotely
• Assisting with the setup of new equipment such as computers, printers, tablets, and phones
• Helping create and manage user accounts, passwords and permissions
• Supporting routine maintenance of systems like Active Directory and Microsoft 365
• Learning how to apply software updates and security patches to devices and servers
• Assisting with the monitoring and maintenance of company software (e.g. ERP systems, email tools)
• Working with senior IT staff and external suppliers to resolve technical issues
• Helping maintain IT security, including antivirus tools and firewalls
• Assisting with diagnosing and fixing network or hardware problems
• Monitoring and checking system and data backups
• Providing general technical support to users and the IT team
• Taking part in training to develop your technical skills
• Helping with day‑to‑day IT administration tasks
• Supporting mobile phone setup and management
• Helping ensure systems meet company and industry standards
• Supporting the IT Manager with ongoing tasks and projects

Workplace and Training

You will be based at our Head Office, in Ulting, Essex CM9 6QH, where your training will be on the job. You will be given time during your working week to complete college course work and portfolio work. You may be required to attend Chelmsford College from time to time.

Monday to Friday, 8:30am to 5:00pm, with a 1 hour unpaid lunch.