Apprentice Customer Service Support (Physio)

Great Western Hospitals NHS Foundation Trust; Swindon; On-site; GBP 12,000 - 18,000; Full time

Job summary

A public healthcare organization in the United Kingdom is seeking an Apprentice Customer Service Support. This role involves providing administrative support, handling sensitive information, and contributing to patient care. Applicants must have 4 GCSEs including Maths and English and show a commitment to completing the apprenticeship. This is a fantastic opportunity for individuals to gain practical experience in healthcare administration.

Benefits

Hands-on experience

Structured learning pathway

Support from experienced managers

Friendly working environment

Qualifications

• Committed to the completion of the apprenticeship qualification.
• Ability to meet entry requirements for literacy and numeracy.

Responsibilities

• Provide clerical and administrative support under supervision.
• Carry out essential admin and clerical tasks effectively.
• Handle sensitive information with confidentiality.

Skills

Customer care understanding

Organizational skills

Detail-oriented

Team working

Education

4 GCSEs grade A*-D / 3-9 including Maths and English

Level 1 literacy

Level 3 Numeracy

Job description

Overview

Apprentice Customer Service Support (Physio) — The closing date is 24 September 2025.

Kickstart Your Career with the NHS! Become an Apprentice Administrator at Great Western Hospitals

Are you ready to take your first step into a rewarding career in healthcare administration? The Physiotherapy Administration Team at Great Western Hospitals is on the lookout for a motivated, enthusiastic individual to join our Apprenticeship Programme as an Apprentice Administrator.

What’s in it for you?

• Hands-on experience in a dynamic, public-facing NHS role; support from experienced managers, training providers, and a dedicated apprenticeship team
• A structured learning pathway leading to a Customer Service Level 2 qualification
• Time set aside for off-the-job study and personal development
• A friendly, inclusive working environment where your growth is our priority

As part of this exciting opportunity, you\'ll learn the ropes of administration, contribute meaningfully to your team, and gain invaluable skills that will set you up for future success — all while making a real difference in the lives of patients and staff.

Whether you\'re just starting out or looking for a fresh direction, this apprenticeship is your launchpad into the world of healthcare.

Main duties of the job

Are you organised, detail-oriented, and ready to kickstart your career in a professional environment? We\'re looking for a proactive individual to join our Administration Team, where you\'ll play a vital role in keeping operations running smoothly.

• Carrying out essential admin and clerical tasks with efficiency and accuracy
• Handling sensitive information with the utmost confidentiality
• Performing data input, extraction, photocopying, faxing, filing, and typing duties
• Maintaining digital and physical filing systems in line with organisational policies

About us

Our STAR values — Service, Teamwork, Ambition and Respect — are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Job responsibilities

To provide under supervision and following appropriate training an efficient and effective clerical and administrative support service to the organisation\'s team in accordance with relevant policies and procedures.

Please see attached the full Job Description

Person Specification

Qualifications

• 4 GCSEs grade A*-D / 3-9 including Maths and English
• Ability to meet Level 1 literacy at selection
• Committed to the completion of the apprenticeship qualification
• Ability to meet entry Level 3 Numeracy at selection

Experience

• Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
• Some understanding of the apprenticeship role
• Experience of team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust