Apprentice Customer Service Advisor

EE Limited; Tonyrefail; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications provider in the UK is seeking an Apprentice Customer Service Advisor in Tonyrefail. This apprenticeship requires no prior experience, only a great attitude and willingness to learn. You'll assist customers over the phone, provide support, and complete an NVQ Level 2 in Customer Service. The role offers a starting salary of £21,620, rising upon completion.

Benefits

Starting salary of £21,620

NVQ Level 2 in Customer Service

Discounts on Mobile and Broadband packages

Access to a private GP 24/7

Support for career growth

Qualifications

• No prior experience needed, but a great attitude is essential.
• Ability to learn and follow instructions.
• Good listening and problem-solving skills.

Responsibilities

• Assist customers over the phone with billing questions.
• Provide tech support and help resolve customer issues.
• Complete a 15-month NVQ Level 2 in Customer Service.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Apprentice Customer Service Advisor

Location: Tonyrefail, Mid Glamorgan, UK

Posted: Monday, 24 November 2025

What's in it for you

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as smart watches, speakers, tvs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.