Apprentice Customer Advisor: Launch Your Service Career

EE; City; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in the UK is offering a full-time apprenticeship that focuses on customer service. You will interact with customers via phone, assisting with billing and tech support, while working towards an NVQ Level 2 qualification in Customer Service. This position welcomes candidates without previous experience, emphasizing a positive attitude and readiness to learn. Attractive salary and benefits are included, with comprehensive training and ongoing support to kick start your career in a vibrant workplace.

Benefits

Competitive starting salary

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Private Healthcare and Dental options

Free tea and coffee

Qualifications

• Great attitude and willingness to learn are essential.
• No prior experience required.
• Friendly voice and good listening skills are important.

Responsibilities

• Assist customers with billing questions and tech support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Participate in a dedicated study day each week.

Skills

Customer service

Problem-solving

Communication

Teamwork

Education

NVQ Level 2 in Customer Service

Job description

A leading telecommunications company in the UK is offering a full-time apprenticeship that focuses on customer service. You will interact with customers via phone, assisting with billing and tech support, while working towards an NVQ Level 2 qualification in Customer Service. This position welcomes candidates without previous experience, emphasizing a positive attitude and readiness to learn. Attractive salary and benefits are included, with comprehensive training and ongoing support to kick start your career in a vibrant workplace.