Apprentice Business Administrator

SUEZ; Fareham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading environmental services company is seeking a Customer Service Representative in Fareham. You will be responsible for handling customer queries through a CRM system, delivering excellent service, and performing general office tasks. The ideal candidate will have GCSEs in Maths and English and experience in using Microsoft applications. This role offers opportunities for growth in a supportive and inclusive environment.

Benefits

Continuous learning and development opportunities

Internal bonus scheme

Competitive rates of pay

Qualifications

• Good with people and happy resolving queries.
• Professional and efficient in task management.
• Knowledge of the waste management industry is beneficial.

Responsibilities

• Deliver excellent levels of customer service.
• Manage incoming phone calls and correspondence.
• Communicate with various business levels to resolve queries.
• Monitor response times for customer disputes.
• Carry out general office administration tasks.

Skills

Customer service

Communication skills

Problem-solving

Education

GCSE Maths and English (C grade or above)

Tools

Microsoft applications

Job description

What will I be doing?

You will be part of the South East Administration Team, responsible for handling customer queries and requests through our CRM system.

Key responsibilities of the role include:

• Delivering excellent levels of customer service at all times.
• Managing incoming phone calls or correspondence customers, logging any queries customers may have to the relevant departments through the internal business channels.
• Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries.
• Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
• The successful candidate will also be expected to carry out general office admin and can benefit from the company succession plan, competitive rates of pay and an internal bonus scheme.

What are the requirements?

• You'll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well. You also need to be professional and efficient – ready to deal with tasks swiftly and accurately.
• GCSE Maths and English achieved at grade C (4) or above is essential.
• Experience using Microsoft applications is beneficial.
• Knowledge of the waste management industry would be fantastic but again, this is not obligatory.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.