Apprentice 1st line IT Support Technician

IPS International; England; On-site; GBP 15,000 - 18,000; Full time

Job summary

A Managed Services Provider is seeking a passionate 1st Line Support Apprentice to gain hands-on experience in IT support. Responsibilities include triaging customer issues, implementing system improvements, and installations. The role offers training, career growth, and social activities. Ideal candidates will have a keen interest in IT and a willingness to learn. This position is based in Chatham, England.

Benefits

Comprehensive training

Career growth opportunities

Regular social activities

Qualifications

• Passionate about IT support.
• Willingness to learn and work alongside experienced staff.

Responsibilities

• Triage customer issues and queries via our ticketing system.
• Work with senior staff on system wide improvements.
• Install new computers based on individual specifications.
• Participate in complex tasks like server installations.

Job description

Overview

We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities.

Details

• Annual wage: £15,500 a year
• Hours: Mon 09:00 - 17:30; Tue: 09:00 – 17:00; Wed: 09:00 – 17:00; Thu: 09:00 – 17:00; Fri: 09:00 – 17:00
• Hours per week: 35.5
• Start date: Monday 13 October 2025
• Duration: 18 Months
• Positions available: 1
• Training course: Information communications technician
• Holiday: 22 days holiday + bank holiday

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits.
• System Improvements: Work with senior staff to plan and implement system wide improvements for both internal and customer systems.
• Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated.
• Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.

Where you’ll work: 7-8 New Road Avenue, Chatham, ME4 6BB