Appointments Lead

Kt Healthcare; Chichester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A family-owned healthcare organization in Chichester seeks a Manager for Appointment Coordinators to oversee appointment scheduling, resolve complex issues, and ensure quality service. The successful candidate will possess managerial experience, strong organizational and communication skills, and be confident in scheduling systems. This role offers extensive benefits including private health insurance, 28 days annual leave, training opportunities, and a culture that values flexibility and employee well-being.

Benefits

28 days annual leave plus bank holidays

Private Health Insurance

Employee Discount Platform

Pension Contribution

Training and development opportunities

Qualifications

• Experience in healthcare administration or appointment coordination.
• Previous managerial experience leading a team.
• Confident in using scheduling systems.

Responsibilities

• Manage and develop a team of Appointment Coordinators.
• Oversee appointment scheduling, capacity, and utilisation.
• Resolve complex scheduling issues.

Skills

Team management

Scheduling systems proficiency

Strong organisational skills

Communication skills

Process improvement

Tools

Microsoft Office

Job description

You will manage and develop a team of Appointment Coordinators while ensuring accurate, efficient appointment scheduling across all services. Acting as the escalation point for complex issues, you'll work closely with clinicians, patients and internal teams to ensure a smooth, high-quality service.,

• Manage a team of Appointment Coordinators
• Oversee appointment scheduling, capacity and utilisation
• Resolve complex scheduling issues and act as escalation point
• Ensure clear communication with patients, clinicians and teams
• Maintain data accuracy, GDPR compliance and quality standards
• Identify and implement process improvements
  Experience in healthcare administration or appointment coordination
• Must have previous managerial experience, leading a team
• Strong organisational and communication skills
• Confident using scheduling systems and Microsoft Office
• Understanding of confidentiality and data protection
• Positive, professional and solutions-focused approach
  KT Healthcare is a family-owned organisation with personal experience of Autism and ADHD. We offer a service with a difference; one that has a real understanding of the challenges families and individuals face when accessing neurodevelopmental services.
• 28 days annual leave plus bank holidays
• 3 paid "festive days"
• Private Health Insurance
• Employee Discount Platform
• EAP Service
• Pension Contribution
• Training and development opportunities
• A culture that challenges the norm - as a family run business, we know how important a fair, flexible employer that listens and cares is. We are dedicated to continuing to build a culture where people enjoy work, can thrive in their role and are supported from day one.

We provide services for children, young people and adults putting exceptional client service, operational excellence, a friendly and compassionate culture, and unwavering integrity at the heart of everything we do.

Apply today! Please submit your CV and a brief cover letter. We look forward to reviewing your application.