Applications Support Technical Lead Analyst - Vice President

Citigroup Inc.; Belfast; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial institution is seeking a Support Manager for their Spring by Citi platform. This role involves maintaining operational standards, managing incidents, and providing technical support across multiple regions. Ideal candidates will have strong incident management, technical expertise in Oracle and AWS, and experience in leading global teams. This position offers a competitive salary, benefits, and a hybrid work model.

Benefits

27 days annual leave

Discretionary performance-related bonus

Private Medical Care

Life Insurance

Pension Plan

Paid Parental Leave

Employee discounts

Access to learning resources

Qualifications

• Experience with major incident communication and updates to senior leadership.
• Knowledgeable in cloud services and monitoring tools.
• Experience in managing global teams and mentoring.

Responsibilities

• Drive platform stability and service expansion.
• Manage stakeholder expectations and external partner relations.
• Lead team across multiple time zones and manage incidents.

Skills

Incident Management

Technical skills in Oracle and Linux

Monitoring tools (ITRS Geneos, Splunk)

Team leadership

Automation and SRE practices

Generative Artificial Intelligence

Governance & compliance knowledge

Education

Degree in a related field

Tools

Elastic Container Services (ECS)

Amazon Web Services (AWS)

Prometheus

Grafana

Kibana

Job description

Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Spring by Citi Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This is a support manager role for the Spring by Citi platform – an end to end digital payments service supporting both B2C and B2B E-Commerce fund flows across 23+ markets in Asia, North America, Latin America and Europe, with robust reconciliation, funding and reporting capabilities. The platform currently has 75+ merchants.

Currently, six FTEs (AVP/Below) and 2 FPCs manage the day to day operations on this platform. The team is geographically spread in India, UK and the USA and has been running the operations for several years. The team gets involved in challenging initiatives for new customer onboarding, managing stakeholder expectations by collaborating with external vendors like Mastercard and Visa.

What you’ll do:

• Reinforce Support’s operational standards and drive platform stability, for sustaining the projected expansion.
• Provide executive grade stakeholder management.
• Strengthen support voice in external partner interactions like Mastercard Payments Gateway, Global Payments and Fiserv
• Team Leadership and Oversight: Lead and mentor the team across multiple time zones.
• Incident management and Governance: Provide robust support for incident management function and provide governance on the stability and resiliency of the application.

What we’ll need from you:

• Incident Management experience – Major incident communication, providing updates to senior etc.
• Technical skills – Hands on experience in Oracle, Linux, Elastic Container Services (ECS), Amazon Web Services (AWS) with expertise in the skills.
• Monitoring and observability: Tools – ITRS Geneos / Splunk / Grafana / Kibana / Prometheus
• Team leadership: Experience handling global teams and mentoring
• Automation and SRE practices (Reducing manual effort, proactive monitoring, automation of repetitive tasks through tools like RBA, Autosys)
• Generative Artificial Intelligence – A course / degree in GenAI is preferred.
• Governance & compliance: Audit, regulatory standards, knowledge of security standards in the banking industry

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

EEO statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review the organization’s Accessibility information and the Know Your Rights policies for more details.