Applications Support Engineer — Service Desk

Holiday Extras; Dover; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading travel technology company in the UK is seeking a Service Desk Engineer to deliver exceptional technical and application support. The role involves acting as the first point of contact for IT incidents, troubleshooting issues, and collaborating with various teams. Benefits include profit sharing, extensive leave options, and enhanced parental leave. Ideal candidates will have service desk experience and strong communication skills. Apply before 24th November for this dynamic role based in Dover.

Benefits

25 days annual leave

Enhanced parental leave

Gym discounts

Profit Share Bonus

Qualifications

• Proven experience in Service Desk or Application Support.
• Strong understanding of ITIL principles.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Act as the first point of contact for technical incidents.
• Investigate and escalate complex issues to relevant teams.
• Collaborate with Dev and Engineering teams for issue resolution.

Skills

Service Desk experience

Analytical skills

Communication skills

Customer-focused mindset

Education

ITIL Foundation qualification

Tools

Jira Service Management

macOS

Google Workspace

GitHub

AWS

GCP

Azure

Job description

A leading travel technology company in the UK is seeking a Service Desk Engineer to deliver exceptional technical and application support. The role involves acting as the first point of contact for IT incidents, troubleshooting issues, and collaborating with various teams. Benefits include profit sharing, extensive leave options, and enhanced parental leave. Ideal candidates will have service desk experience and strong communication skills. Apply before 24th November for this dynamic role based in Dover.