Applications Service Manager

St George's University Hospitals; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare trust in London is seeking an experienced professional to manage operational aspects of clinical systems. You will oversee data quality, lead training initiatives, and drive service improvements. Ideal candidates will have strong management skills and a commitment to optimizing patient care through effective system use. This role offers a competitive salary and opportunities for professional growth.

Qualifications

• Experience in managing clinical systems and applications.
• Strong analytical skills for data quality assurance.
• Ability to lead and motivate teams effectively.

Responsibilities

• Provide operational management for the trusts main clinical systems.
• Ensure regular analysis of Clinical Systems and prompt correction of errors.
• Lead application and service-improvement projects as delegated.

Skills

Operational management

Data quality analysis

Staff training

Project management

Job description

Overview

Responsible for the build and support of the Trust EPR Applications and other clinical systems, including Oracle/Cerner iClip, and for the Operational Management and Data Quality of clinical systems and their integration with current and future developments.

Responsibilities

• Provide operational management for the trusts main clinical systems, ensuring processes are effective, integrated and in line with Trust standards.
• Continually review data quality with the Build and Support Manager and Head of Information, including CSW Clinical coding.
• Work with informatics colleagues to ensure clinical system functionality aligns with business processes/workflows.
• Collaborate with the Head of IT Service Delivery on quality and IT service improvement.
• Lead the Operations of the Applications and Clinical Systems Department and lead operationally for the Trust for applications and clinical systems with external parties (e.g., other care settings).
• Organise communication to all users of clinical systems (workshops, e‑learning, guidance documents, newsletters) to ensure staff understand best practices in system functionality and data quality.
• Analyse and determine appropriate action in complex hardware/software malfunction scenarios to maintain systems and protect patient care.
• Ensure staff are updated and trained on changes to systems; work autonomously within policies and external regulations; manage deadlines and priorities."
• Liaise with external IDT system and software suppliers to assist with problem resolution.

Clinical Systems & Data Quality

• Maintain knowledge of clinical system functionality, security, upgrades, and relevant national requirements (e.g., ISB, Spine projects).
• Plan and manage upgrades, enhancements or patches; conduct regular and ad hoc testing.
• Organise and prioritise workload with clinical/administrative staff to resolve user issues and align system functionality to business processes/workflows.
• Maximise benefits of clinical systems and promote efficiency in working practices.
• Ensure users receive effective support to minimise non-usability for individuals or teams.
• Support testing/research of new clinical systems applications and hardware used by the Trust.

Data Quality

• Ensure regular analysis of Clinical Systems and prompt correction of errors to minimise risk to patient care.
• Maximise trust income by ensuring efficient data entry of CDS data and minimising data errors within deadlines.
• Maintain data confidentiality and compliance with information governance requirements.
• Raise data quality across St George’s and subdivisions, ensuring compliance with national targets.
• Perform regular audits to ensure compliance with Data Quality standards; develop related policies and procedures.
• Work with Informatics colleagues to develop policies supporting system functionality and data quality for service development.

Policies

• Ensure adherence to IDT and Information Governance policies.
• Create, maintain and review Clinical Operational Policy and Procedures.

Human Resources

• Line manage the Applications Build and Support Teams and associated staff in line with Trust guidelines.
• Assist in recruitment and staff development; manage day-to-day delegation of duties; maintain records of leave and sickness.
• Lead and develop team morale and motivation; provide corporate support to all staff.

Project Management

• Lead application and service-improvement projects as delegated; work with the IDT Projects Team on access permissions and support processes.
• Support IDT and Trust project delivery through steering groups, scoping and related meetings, particularly for BAU requirements.

Research & Development

• Proactively review new technologies related to application support, provisioning, and integration; pursue relevant training for personal development.
• Develop staff within data quality and Applications Build and Support Teams via development plans and appraisals.

Communication

• Maintain effective relationships with IDT staff and service users; participate in team meetings to improve service quality.
• Coordinate communications with 3rd parties; escalate issues when required; ensure policies are communicated effectively.
• Represent the IDT Department in meetings with internal and external stakeholders; handle complex or sensitive information with diplomacy.

Other Duties

• Assist in producing ad hoc reports and undertake any other duties as appropriate to the banding.