Application Support Team Leader ( Hybrid)

Langland Consultants Ltd; Cutthorpe; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A leading consultancy firm is looking for an Application Support Team Leader to manage a team and oversee the development and maintenance of digital platforms. The ideal candidate will have strong management skills, experience in software development, and customer service focus. Benefits include a salary of up to £54k, hybrid working, and a generous pension scheme.

Benefits

Basic salary of up to £54k

Pension up to 20% company contribution

Child vouchers

Discounted leisure and travel scheme

32 days holidays plus bank holidays

Flexible working hours

Qualifications

• Proven track record in delivering excellent service to customers.
• Experience managing an application support team.
• Strong knowledge of Agile project management methodologies.

Responsibilities

• Lead the application support team ensuring high performance.
• Oversee testing, integration, and maintenance of ICT systems.
• Monitor system performance and implement improvements.

Skills

Customer service

Team management

Problem-solving

Agile methodologies

DevOps principles

Tools

SQL

PowerShell

Salesforce

Job description

Overview

Application Support Team Leader:

Support Team Leader, Application Support Team Lead, Support, SQL, DevOps, Development, ITIL, Technical Support Team Lead

Application Support Team Leader:

Are you a talented Application Support Team Leader who can co-ordinate and motive the team, has a passion and desire for customer service and to excel in their role. Support Lead Team Leader will be responsible for managing a small team of 4 direct reports and some additional project reports.

Do you have previous responsibility for managing the development, deployment and maintenance of the organisation\'s Digital platform and software applications, to ensure the seamless integration between the development of applications and their operation efficiency?

The Postholder will have responsibility for the provision of excellent services delivered through the DevOps team and provide leadership and management support to this team.

3rd Line Team, providing technical solutions and advice for the software products provided by the business. The role is instrumental in working with the support teams and delivering improvements in customer support and experience

This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

About the company

Do you want to be part of a successful organisation, that strives to offer stable, sustainable, and thriving communities in their local area. They have a vision and purpose to make a difference by the services they offer across a variety of services in their local area.

With offices based in Chesterfield, they are involved in a major transformation, within the local area. They are investing in improving their services to best meet the changing needs of their customers/users.

About the role

The application team leader will take responsibility for managing the development, deployment and maintenance of the organisation\'s Digital platform and software applications, to ensure the seamless integration between the development of applications and their operation efficiency.

The Postholder will have responsibility for the provision of excellent services delivered through the DevOps team and provide leadership and management support to this team. In addition, you will build strong relationships with suppliers and key stakeholders ensuring service needs are translated into effective OCT solutions.

The application team leader will play a key role in driving the adoption of DevOps practices, Improving efficiency and collaboration within the organisation.

As Support Lead Team Leader you will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service, and be a conduit between support, DevOps, and other teams. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are being prioritized and resolved effectively.

This role reports directly to the Head of Technology & Data and will need some technical understanding of some of the following technologies: SQL, DevOps principles, Scripting/PowerShell, automated testing.

Key Responsibilities

1. Lead and manage the Application support team, ensuring high performance and continuous improvement
2. Be focal point for application support team, ensuring high standards are consistently preserved, recognising strengths and weaknesses and acting on them. Some mentoring of support team to analyse and implement suitable solutions.
3. Oversee the development, testing, integration, and maintenance of key ICT Systems, including Salesforce, Mulesoft, NEC Housing, Revs & Bens Systems and Microsoft technologies.
4. Working in an integrated environment across multiple technologies
5. Ensure security and compliance with industry standards ( ISO27001, GDPR, ITIL).
6. Monitor system performance, identify bottlenecks, and implement improvements.
7. Support budget planning and cost optimisation within a portfolio of up to £1m.
8. Make sure team follow best practice and internal processes.
9. Champion innovation, efficiency, and digital best practice across the organisation.

Essential Skills

Application Support Team Leader - Essential Skills:

Candidates must have some exposure to most of the skills listed below:

• Proven track record in delivering an excellent service to customers and key stakeholders
• Previous experience of managing an application support team with some knowledge of software development and testing.
• Ideally a strong knowledge of Agile project management methodologies
• Excellent problem-solving skills with the ability to identify root cause and implement controlled changes
• Must be able to demonstrate technical ability at all support levels and the links into Implementation and Development.
• Excellent time management skills with the ability to manage conflicting priorities
• Some understanding of security best practice and compliance requirements, and any knowledge of DevOps principles will be an advantage.

Benefits

• Basic salary of up to £54k on offer
• Pension - up to 20% company contribution
• Child vouchers, discounted leisure, and travel scheme
• 32 days hols plus bank hols
• Flexible working hours
• Hybrid working ( 2 days per week from home)

If you are an ambitious ICT professional ready to lead a team through digital transformation and help deliver innovative services for the organisation then please apply. You will be given the opportunity to learn and progress within their environment.

Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age. All applicants are considered on the basis of their merits and abilities for the job.

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