Application Support Engineer III

Fairygodboss; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial services firm is seeking a Technology Support III team member to ensure operational stability and availability of production systems. The role involves troubleshooting IT services, analyzing incidents, and collaborating across seniorities. A strong background in cloud platforms, scripting, and incident management is required, along with experience in observability tools. This position requires a commitment to continuous improvement and support of both internal and external systems.

Qualifications

• Extensive experience troubleshooting IT services.
• Knowledge of public cloud and on-premises applications.
• Experience with monitoring and observability tools.
• Basic understanding of incident management processes.
• Collaborative skills across various seniorities.
• Hands-on experience with scripting and programming.
• Experience in private/public cloud environments.

Responsibilities

• Provide end-to-end service delivery for applications.
• Maintain the firm's systems for stability and availability.
• Monitor production environments for anomalies.
• Escalate issues and provide solutions to stakeholders.
• Analyze incidents and support change management.
• Automate systems to reduce manual intervention.

Skills

Troubleshooting IT services

Large-scale technology environment knowledge

Experience with observability tools

Incident management knowledge

Scripting and programming skills

Experience with Kubernetes

Infrastructure costing understanding

Tools

ServiceNow

Cloud platforms

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, infrastructure mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production and similar environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Design system automation, build helpers and tools to reduce the human toil of application support

Required qualifications, capabilities, and skills

• Extensive experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services.
• Incident management - Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
• Role implies collaboration with all levels of seniority including the developers, business users and global production management teams.
• Hands on experience on scripting language, any programming language and debugging for production issue and system automations.
• Hands on experience with private/public cloud, Kubernetes or equivalent.
• Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.

Preferred qualifications, capabilities, and skills

• Experience with ServiceNow platforms
• Understanding of software life cycle development
• Knowledge of document management system

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.