Application Support Analyst

Jet2.com Limited; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

Jet2.com Limited is seeking an Application Support Analyst for E-commerce to support their websites and backend systems. The role involves managing incidents, performing root cause analysis, and ensuring the smooth operation of the E-Commerce platform. With hybrid working options and various benefits, this position offers an exciting opportunity to contribute to a customer-focused team.

Benefits

Hybrid working (2 days in office)

Annual pay reviews

26 days holiday (plus Bank Holidays)

Qualifications

• Experience in log interrogation and data gathering.
• Strong T-SQL experience for data correction.
• Ability to perform root cause analysis.

Responsibilities

• Manage day-to-day operation of E-Commerce websites.
• Handle, prioritize, and process incidents and requests.
• Ensure service levels are adhered to.

Skills

Log interrogation

Data gathering

Root cause analysis

T-SQL

Job description

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Application Support Analyst for E-commerce, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our E-commerce applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.

As our Application Support Analyst, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Annual pay reviews
• 26 days holiday (plus Bank Holidays)

What you’ll be doing:

• You’ll look after the day-to-day operation of our E-Commerce websites – Jet2.com and Jet2holidays along with all our backend systems.
• You’ll be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform.
• You’ll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.

What you’ll have:

• Have experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
• Be skilled at performing root cause analysis to debug bespoke code and websites.
• Have the proven ability to take responsibility for high-impacting incidents focused on swift resolution.
• You’ll have strong T-SQL experience previously used for data correction and for creating and updating stored procedures.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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