Application Support Analyst

CV Screen; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare technology firm in London is seeking an Application Support Analyst to provide technical support and improve healthcare workflows. This office-based role offers a salary range of £25,000 - £35,000 per annum, depending on experience, and includes a competitive benefits package. Ideal candidates will have strong HL7 and SQL experience, along with excellent communication skills.

Benefits

Competitive pension scheme

Life assurance

Permanent health assurance

20 days annual leave

Onboarding program

Extensive training opportunities

Qualifications

• Strong experience in HL7 and SQL.
• Strong knowledge of basic networking (WAN/LAN, VPN, DNS).
• Excellent communication skills.

Responsibilities

• Provide technical support to clients via phone, email, and remote access tools.
• Troubleshoot and resolve issues across hardware, software, and networking platforms.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Create and deliver detailed reports for internal and external stakeholders.
• Update and manage client licenses, ensuring system compliance and efficiency.

Skills

HL7

SQL

Basic networking skills (WAN/LAN, VPN, DNS)

Excellent communication skills

Job description

Application Support Analyst
London - Office Based
£25,000 - £35,000 (DOE)

Are you a tech‑savvy problem solver looking for a rewarding role in healthcare innovation? We have a fantastic opportunity for an Application Support Analyst to join a forward‑thinking team dedicated to improving healthcare workflows through advanced software solutions. This is an office based role in London. Offering a salary of anywhere from £25,000-£35,000, plus a robust benefits package, this is your chance to make a meaningful impact in a dynamic, international environment.

Duties & Responsibilities

• Provide technical support to clients via phone, email, and remote access tools.
• Troubleshoot and resolve issues across hardware, software, and networking platforms.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Create and deliver detailed reports for internal and external stakeholders.
• Update and manage client licenses, ensuring system compliance and efficiency.

What Experience is Required

• Strong experience in HL7 and SQL.
• Strong knowledge of basic networking (WAN/LAN, VPN, DNS).
• Excellent communication skills.

Salary & Benefits

• Salary: £25,000 to £35,000 per annum, depending on experience.
• Benefits: Competitive pension scheme, life assurance, permanent health assurance, 20 days annual leave, onboarding program, and extensive training opportunities.

How to Apply

If you are interested in this exciting opportunity, please send your CV in strict confidence to Matt Wright of CV Screen.

Alternate Job Titles

• IT Support Analyst
• Technical Support Specialist
• Systems Support Engineer
• Application Specialist

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