Application Operations Engineer – Incident & Service Lead

Government Recruitment Service; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency is seeking an Application Operations Engineer to join its Centralised Application Support Services function. The role involves managing and improving applications, ensuring service availability, troubleshooting technical issues, and participating in on-call support. Candidates should possess strong IT Service Management skills and experience with diverse technologies. This position provides an opportunity to contribute to service improvements within one of the UK's largest IT environments.

Qualifications

• Experience in IT Service Management following best practices.
• Technical ability to manage applications across multiple technologies.
• Ability to proactively monitor applications for stability.

Responsibilities

• Monitor applications to ensure health, availability, and stability.
• Raise and investigate incidents to troubleshoot user issues.
• Contribute to continuous service improvements with insights.

Skills

IT Service Management

Incident Management

Problem Management

Change Management

Technical troubleshooting

Communication

Tools

ITIL 4

Agile

Scrum

Linux

Windows

Cloud Technologies

Job description

A government agency is seeking an Application Operations Engineer to join its Centralised Application Support Services function. The role involves managing and improving applications, ensuring service availability, troubleshooting technical issues, and participating in on-call support. Candidates should possess strong IT Service Management skills and experience with diverse technologies. This position provides an opportunity to contribute to service improvements within one of the UK's largest IT environments.