Application Engineer - Proclaim

Co-op; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A community-focused organization in Manchester is seeking an Application Engineer for a 36-month fixed-term contract. The role involves designing and maintaining a case management system to support legal services. You'll be integral in delivering technical solutions, mentoring team members, and improving workflows. The position offers a salary between £35,000 and £40,000 pro-rata, with excellent benefits, including an annual bonus and discount on products.

Benefits

Annual bonus

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

30% discount on products

Virtual healthcare

24/7 colleague support service

Training and development support

Cycle-to-work scheme

Cycle-to-work scheme

Qualifications

• Experience developing case management software in a regulated industry.
• Strong understanding of complex workflows.
• Ability to take a concept from design through to delivery.
• Good communication skills to explain technical concepts.

Responsibilities

• Design solutions for the legal case management system.
• Maintain the CMS (Proclaim) to ensure compliance with best practices.
• Carry out development to bring designs to life.
• Support and mentor the team.

Skills

Developing case management software

Understanding of complex workflows

Good communication skills

Tools

Proclaim

Visual Files

Lexus Nexus

Mattersphere

Job description

Application Engineer - Proclaim

£35,000 to £40,000 (pro-rata) plus great benefits (Work Level 6A)
36-month fixed-term contract
Manchester city centre (hybrid)

We’re open to applications from people who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

We’re looking for an Application Engineer to join our Digital technology & data team in Manchester on a 36-month fixed-term contract to support the systems and tools used by our Co‑op Legal Services (CLS) colleagues. From designing and maintaining our case management system to mentoring others in the team, you’ll play a key role in delivering technical solutions that help us provide accessible, ethical legal services to our clients.

Why this role matters

At Co‑op Legal Services, we’re looking to make getting legal support much more accessible and straightforward for our clients. As an Application Engineer, you’ll play a key role in doing this; by designing and maintaining the technical systems that power our legal services. Your work will directly impact how our colleagues deliver these services, and make sure they can continue providing great experiences for our clients.

What you’ll do

• Design solutions for our legal case management system (CMS) and workflows
• Maintain our CMS (Proclaim), making sure it’s up to date and compliant with best practices
• Carry out development and coding to bring your designs to life
• Support and mentor your team, helping them to grow and develop their skills

What you’ll bring

• Experience developing case management software (e.g., Proclaim, Visual Files, Lexus Nexus, Mattersphere) in a regulated industry
• A strong understanding of complex workflows
• The ability to take a concept from design through to delivery
• Good communication skills, with the ability to explain technical concepts to non‑technical audiences

We know some people may hesitate to apply if they don’t meet every requirement. At Co‑op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co‑op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle‑to‑work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.