Anti-Social Behaviour Officer

Southern Housing; Hastings; Hybrid; GBP 37,000; Full time

Job summary

A leading housing provider in Hastings is looking for an Anti‑Social Behaviour Officer to enhance community safety. This hybrid role involves investigating anti-social behaviour cases, managing caseloads, and collaborating with residents. Ideal candidates should have experience in ASB management within social housing. Benefits include a pension and flexible working options.

Benefits

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In‑house academy & career development

Flexible working

Responsibilities

• Completing risk assessments and assess situations to tackle ASB.
• Investigating reports of nuisance, harassment, and anti‑social behaviour.
• Deciding on measures for evidence gathering.
• Maintaining high standards of case management.
• Keeping meticulous records of all actions and decisions.

Skills

Knowledge of legislation relating to tenancy enforcement, ASB and domestic abuse

Experience in ASB case management in a social housing environment

Teamwork skills

Professional curiosity to identify residents with support needs

Ability to manage resilience in a challenging environment

Job description

Anti‑Social Behaviour Officer
£37,000 pa + benefits
Hastings – hybrid working available

Are you passionate about making communities safer and supporting those affected by anti‑social behaviour? Southern Housing is seeking a dedicated Anti‑Social Behaviour Officer to join our Anti‑Social Behaviour team in Hastings.

Reporting to the ASB Manager, you will play a key role in delivering an excellent service to residents affected by anti‑social behaviour. You’ll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You’ll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You’ll also contribute to neighbourhood strategies to tackle ASB.

This is a hybrid role, based at one of our Sussex offices (to be agreed with manager) at least 2 days a week. The role covers a patch including Worthing, Brighton & Hove, Crawley, Eastbourne and Bognor.

Responsibilities

• Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigating reports of nuisance, harassment, and anti‑social behaviour (and occasionally domestic abuse), and determine appropriate actions.>
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.

What you’ll need

• Knowledge of legislation relating to tenancy enforcement, ASB and domestic abuse.
• Thorough experience in ASB case management in a social housing environment.
• Teamwork skills to deliver excellent service in a challenging environment.
• Professional curiosity to identify residents with support needs.
• Ability to manage resilience in a challenging environment.

In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.

Closing date

Thursday 4th December 2025 at 23:59pm. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In‑house academy & career development
• Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.