Anti-Social Behaviour (ASB) Officer

Lincolnshire Housing Partnership; Slough; On-site; GBP 33,000; Full time

Job summary

A community housing organization is seeking an Anti-Social Behaviour Officer to help reduce anti-social behavior and create safer environments. The ideal candidate should have experience in social housing, empathy, and strong communication skills. Key responsibilities include managing ASB reports, conducting risk assessments, and liaising with various agencies. This role offers a competitive salary of £32,293, along with benefits including a wellbeing package and generous holiday policy.

Benefits

Employee wellbeing package

Great family leave policies

Discounted shopping vouchers

Pension scheme contributions

Increased holiday days

Mental Health First Aiders

Qualifications

• Experience working within social housing and dealing with Anti-social behaviour.
• Ability to drive and have access to a vehicle.
• Comprehensive understanding of national housing legislation.

Responsibilities

• Review new ASB reports and update ongoing cases.
• Conduct risk assessments for priority cases.
• Meet with neighborhood teams to coordinate responses.
• Attend community events to strengthen partnerships.
• Prepare legal documentation for court cases.

Skills

Empathy

Strong communication skills

Organizational skills

Negotiation skills

IT skills

Problem-solving skills

Tools

ASB Case Management System

Portable CCTV

Job description

Want to make a real difference in our Boston Communities?

Location : Boston & wider Lincolnshire | Contract : Permanent | Salary : 32,293

At Lincolnshire Housing Partnership , we believe everyone deserves a safe and secure place to call home.

We’re looking for an Anti‑Social Behaviour (ASB) Officer who will play a vital role in protecting our communities, supporting individuals through challenging situations, and ensuring our homes remain places to be proud of.

Your work will make a real difference — resolving issues, building trust, and creating safer environments for all.

Why Join LHP?

At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose : to make a difference to people by providing homes and supporting communities that improve lives.

As well as an excellent salary of £32,293 , you'll receive a whole bunch of benefits, including :

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well‑being and retention
• Discounted shopping vouchers through Westfield Health Rewards
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance and a buy / sell annual leave scheme
• Mental Health First Aiders across the business, let’s be there for each other!

What is a typical week as an ASB Officer?

As an ASB Officer, you’ll be at the heart of tackling anti‑social behaviour and supporting our customers to feel safe and secure in their homes. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows :

• Start the week by reviewing new ASB reports and updating ongoing cases in the ASB Case Management System.
• Conduct risk assessments and plan actions for priority cases.
• Meet with the neighbourhood teams to discuss tenancy compliance and coordinate responses.
• Conduct face‑to‑face interviews with complainants, alleged perpetrators, and witnesses.
• Attend community events or multi‑agency meetings to strengthen partnerships and improve service delivery.
• Make referrals for support services where needed and follow up on previous referrals to ensure positive outcomes.
• Liaise with external agencies such as Social Services, Police, and Mental Health Services regarding complex cases.
• Prepare legal documentation and brief solicitors for upcoming court cases.
• Attend court hearings and provide support to witnesses and complainants throughout the process.
• Manage portable CCTV and noise monitoring equipment, ensuring compliance with policies.
• Please read full job description for all details

What are we looking for?

First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.

Most importantly, you’ll have the empathy to step into others’ shoes, understanding situations from their perspective to deliver solutions that make a real difference.

It would be great if you had :

• Experience working within social housing and dealing with Anti‑social behaviour
• Strong IT skills with the ability to accurately update our housing management system with essential case information
• Exceptional organisational and time‑management skills, with the ability to handle multiple cases simultaneously.
• Experience of being resilient and be able to demonstrate positive outcomes from difficult situation
• Comprehensive and current understanding of national housing legislation, social policy developments, best practice, and emerging innovations
• Excellent communication and problem‑solving skills.
• Experience in external partnership working
• Strong negotiation and influencing skills
• Ability to drive and have access to a vehicle.

How to apply

If you are ready to help us create places to be proud of? Apply today.

Submit an updated CV and answer our 2 application questions.

We’re looking to hold face‑to‑face interviews on Friday 19th December in our Boston Office

Finally some key Information

At Lincolnshire Housing Partnership , we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at [e-mail] for a friendly chat.

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process.

All offers of Employment is subject to a DBS Check and Satisfactory References.