andexperienced hospitality manager

Sodexo; Tidworth; On-site; GBP 33,000; Full time

Job summary

A leading service provider in Tidworth seeks a passionate hospitality manager to oversee daily operations and ensure service excellence. You will lead a team, manage client relationships, and drive business growth by adhering to high standards of safety and compliance. The ideal candidate will possess strong leadership and interpersonal skills, with a commitment to ongoing development. Competitive compensation and numerous employee benefits are offered, making it a great opportunity for career growth.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan

Death in Service benefit

Apprenticeships and development tools

Cycle to Work Scheme

Volunteering opportunities

Full training and protective uniform supplied

Qualifications

• Proven leadership and management experience in the soft FM service industry.
• Effective people management skills, including HR handling.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily service delivery to meet SLAs and KPIs.
• Lead team through regular performance reviews.
• Maintain strong client relationships and respond to feedback.
• Identify growth opportunities for business development.
• Commit to ongoing professional development and training.
• Ensure the care and security of company property.

Skills

Leadership and management experience

People management skills

Strong communication skills

Knowledge of health & safety regulations

Proficiency in MS Office

Job description

40 hours per week
Shift pattern / hours Monday to Sunday (Shift patterns tbc)
£32,309.68 per annum
Sodexo rewards and benefits

Unique Demands. Unique Services. Unique Careers.
At Sodexo, we understand the unique needs of government agencies—and we're proud to support them by delivering services that promote respect, efficiency, and productivity. We prioritise employee well‑being and are committed to building stronger, more connected communities. We're currently looking for a passionate and experienced hospitality manager to join our team at Tidworth Garrison, Salisbury.

What you'll do:

• Operational Leadership & Standards: Oversee daily service delivery to ensure it meets SLAs, KPIs, and Sodexo standards. Act as duty manager when required, ensuring operational excellence across departments.
• Team & Performance Management: Lead and support your team through regular one‑to‑one meetings, team meetings, and performance reviews. Foster a culture of continuous improvement, employee engagement, and adherence to health, safety, and food safety standards.
• Client & Customer Relations: Maintain strong client relationships through regular communication and review meetings, proactively responding to feedback, compliments, and complaints to ensure high satisfaction.
• Business Growth & Compliance: Support business development by identifying growth opportunities, executing promotional activities, and contributing to site financial performance while maintaining compliance with company policies and contractual obligations.
• Training & Development: Commit to ongoing professional development, completing required training, and promoting staff development through coaching and mentoring.
• Asset & Risk Management: Ensure the care and security of company and client property, manage incidents effectively, and report equipment faults or irregularities promptly.

What you bring:

• Proven leadership and management experience in the soft FM service industry, with strong decision‑making abilities and the capacity to work independently or within a team.
• Effective people management skills, including recruitment, training, performance management, and handling HR procedures such as disciplinaries and grievances.
• Strong communication and interpersonal skills, with the ability to engage clearly and professionally both verbally and in writing.
• Sound knowledge of health & safety and food safety regulations, with a commitment to maintaining high standards and attention to detail.
• Proficient in MS Office applications (Word, Excel, Outlook), with strong analytical skills to solve problems and implement innovative solutions.

What we offer:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work‑related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24‑hour virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!