Amazon Account Manager - London

AMZ Advisers; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A digital media marketing agency is seeking a Senior Account Manager to manage client portfolios and mentor Junior Account Managers. This role emphasizes strong communication skills and strategic thinking, with responsibilities including client interactions and performance tracking. The position is fully remote and offers benefits such as paid vacation and a day off on birthdays.

Benefits

12 days paid vacation per year

Day off on your birthday

Short Fridays in August

1 week winter break in December

Global team collaboration

100% remote work

Qualifications

• 2+ years in client account management required.
• 1+ year experience with Amazon Seller and/or Vendor Central.
• Ability to build and maintain client relations essential.

Responsibilities

• Manage a growing portfolio of 10 clients and ensure retention.
• Lead and mentor Junior Account Managers.
• Conduct bi-weekly client strategy calls.

Skills

Client relationship management

Strategic thinking

Time management

Analytical skills

Proactive mindset

Education

BA in Marketing or related field

Tools

Zonguru

G-Suite

ClickUp

Slack

Job description

Overview

AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Our staff solves dynamic, quickly evolving problems with our Founders, in-house team, and network of partnered tech companies. Our Account Management team is organized into pods, consisting of Senior Account Managers (SAMs), Junior Account Managers (JAMs), and Apprentices and Interns. This structure fosters knowledge sharing, mentorship, and continuous learning.

About the Role: We’re seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. We offer a fast-paced, challenging, and creative environment where you will be provided the opportunity to sharpen your analytical, communication, and strategic development skills. You will be offered resources and growth opportunities to learn more about online marketing to enhance your professional career.

The ideal candidate is an independent thinker and will be able to manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers, and Apprentices/Interns. As a Senior Account Manager, you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod by contributing to the development of training programs, while ensuring the success of your pod’s client portfolio. You will embrace the challenge of managing your own client portfolio, leading your team, and strategic planning.

Responsibilities

• General Responsibilities: Manage a portfolio that will gradually grow to 10 clients and aim to hold a high retention rate.
• Build long-lasting client relationships by clearly and concisely managing expectations.
• Build and track KPIs for all accounts under personal client portfolio management.
• Bi-weekly strategy calls with clients to communicate results and upcoming strategies.
• Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
• Reporting and strategizing account progress and action items.
• Plan and implement or delegate promotional plans and strategies.
• Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support.
• Work within software platforms such as Zonguru.
• Work with other departments to accomplish overall, high level goals.
• Attend Account Management meetings and/or training sessions on a weekly or bi-weekly basis.
• Participate in daily stand-up meetings to raise problems or blockers for timely resolution and task progress.
• Team Assignment: Assign team members to clients based on skills and client portfolios to ensure a balanced mix of experience levels.
• Training & Onboarding: Develop a comprehensive training program for Junior Account Managers and mentor them in collaboration with Strategists.
• Integrate Strategists: Conduct client account audits and develop tailored client strategies.
• Pod Collaboration: Foster regular collaboration within pods through meetings, brainstorming, and strategy discussions.
• Check-ins & Accountability: Conduct regular check-ins to assess client progress, address issues, and identify new strategies.
• Client Communication & Feedback: Maintain proactive and transparent communication with clients and solicit feedback for continuous improvement.

How We’ll Measure Success

• Retention Rate – Percentage of retained clients month over month.
• Blocker/Conflict Resolution Time – Time to resolve client issues or blockers.
• Client Communication – Quality and frequency of client interactions.
• Strategy Effectiveness – Success of client strategies based on feedback and metrics.
• Pod Follow Ups – Regular follow-ups by Senior AMs to assess client performance.
• Team Member Development – Progress and development of junior team members.

Qualifications

• BA in Marketing, Business Development, Management, or related field.
• 2+ years in client account management.
• 2+ years in digital marketing or eCommerce.
• 1+ year experience with Amazon Seller and/or Vendor Central.
• Ability to build and maintain client relations.
• Active listening and ability to understand client needs.
• Proactive, go-getter mindset; works well in a team and independently.
• Strong strategic thinking, willingness to test new ideas, and ability to develop growth strategies.
• Strong time management skills and ability to multitask.
• Ability and desire to learn new skills.
• Technologies We Use:

Technologies We Use

• G-Suite: Gmail, Google Drive, Google Meets, Google Docs, Sheets, and Slides
• Microsoft Word, Excel, and PowerPoint
• ClickUp
• LastPass
• Slack
• Zonguru
• Zoom

Direct Reports

Director of Account Management

Perks & Benefits

• 12 Days of paid vacation per year & 5 sick days paid per year
• Day off on your birthday
• Summer Time (short Fridays in August)
• Winter break (1 week in December)
• All positions are 100% remote
• Global Team: working with talent from more than 14 countries around the world.

Structure

Full Time Position
Remote