Airport Passenger Service Agent – Customer Experience

Jet2.com and Jet2holidays; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading airline and holiday provider at London Luton Airport is seeking a Passenger Service Agent to enhance the customer experience. This physically demanding role involves providing exceptional customer service, assisting with check-in and boarding procedures, and following crucial safety protocols. Prospective candidates should be adaptable, self-motivated, and enjoy working in a fast-paced environment. The position offers hourly pay, free parking, holiday entitlement, and various employee benefits including colleague discounts and a contributory pension scheme.

Benefits

Hourly rate of £13.85 plus £3.46 for unsociable hours

Free car parking

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts

Annual pay review

Qualifications

• Passion for delivering outstanding customer service.
• Ability to stay calm in a fast-paced environment during disruptions.
• Demonstrated initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival until flight boarding.
• Assist at check-in, issue boarding passes, verify travel documents.
• Follow safety and security procedures to ensure timely flight departures.
• Support colleagues and customers during disruptions and delays.

Skills

Outstanding customer service

Calm under pressure

Adaptability

Self-motivated

Teamwork

Job description

A leading airline and holiday provider at London Luton Airport is seeking a Passenger Service Agent to enhance the customer experience. This physically demanding role involves providing exceptional customer service, assisting with check-in and boarding procedures, and following crucial safety protocols. Prospective candidates should be adaptable, self-motivated, and enjoy working in a fast-paced environment. The position offers hourly pay, free parking, holiday entitlement, and various employee benefits including colleague discounts and a contributory pension scheme.