Airport Customer Service Agent — Edinburgh (Shift Work)

Swissport; City of Edinburgh; On-site; GBP 25,000; Full time

Job summary

A leading service provider in aviation is seeking a Customer Service Agent at Edinburgh Airport. This full-time role involves assisting passengers with their journeys, handling inquiries, and ensuring compliance with airport regulations. Ideal candidates will have customer service experience, excellent communication skills in English, and the ability to work flexible shifts, including weekends and holidays. The position offers training, wellness programmes, and career advancement opportunities in a dynamic team environment.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Retirement savings plan with employer contributions

Career advancement opportunities

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet passengers and assist them throughout their journey.
• Handle inquiries regarding flight schedules and baggage policies.
• Resolve passenger concerns and complaints effectively.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Ability to work under pressure

Flexibility with shifts

Job description

A leading service provider in aviation is seeking a Customer Service Agent at Edinburgh Airport. This full-time role involves assisting passengers with their journeys, handling inquiries, and ensuring compliance with airport regulations. Ideal candidates will have customer service experience, excellent communication skills in English, and the ability to work flexible shifts, including weekends and holidays. The position offers training, wellness programmes, and career advancement opportunities in a dynamic team environment.