Air Freight Export Operator

Pearson Whiffin; England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading global logistics operation in Egham is seeking an Air Export Operator to manage the full lifecycle of air export shipments while ensuring compliance with operational and legal requirements. The ideal candidate will have strong airfreight knowledge and excellent customer service skills. This role offers a competitive salary, hybrid working arrangements, and opportunities for career progression.

Benefits

Competitive salary depending on experience

25 days’ annual leave plus bank holidays

Contributory pension scheme

Access to staff benefits including discounts, vouchers, and gym memberships

Qualifications

• Strong knowledge of airfreight procedures and export customs clearance.
• Confident communicator with excellent customer service skills.
• Able to lift and handle heavy goods when required.
• Strong organisational, time management, and problem-solving skills.
• Self-motivated, proactive, and able to work both independently and as part of a team.

Responsibilities

• Manage airfreight export operations, including receipt of bookings and arranging collections.
• Act as the primary contact for assigned shipments, overseeing jobs from start to finish.
• Generate transit documents and ensure compliance with regulations.
• Communicate effectively with customers, agents, suppliers, and overseas offices.
• Assist with departmental administration including job costing and invoicing.

Skills

Knowledge of airfreight procedures

Customer service skills

Organisational skills

Time management skills

Problem-solving skills

Job description

Air Export Operator

Egham

£35k DOE

We are recruiting on behalf of a leading global logistics operationfor an Air Freight Export Operatorto join their busy Egham operation. This is a fantastic opportunity for someone with a solid airfreight background to work in a professional, fast-paced environment and manage end-to-end export operations for international shipments.

The Role

As an Air Export Operator, you will be responsible for managing the full lifecycle of air export shipments, ensuring compliance with all operational and legal requirements. You will act as the first point of contact for assigned jobs, liaise with overseas partners, and provide exceptional customer service. The role also involves occasional warehouse support.

Key Responsibilities

• Manage airfreight export operations, including receipt of bookings, arranging collections, booking with carriers, and completing export clearances.
• Act as the primary contact for assigned shipments, overseeing jobs from start to finish.
• Generate transit documents, customs entries, and ensure compliance with HMRC and international regulations.
• Communicate effectively with customers, agents, suppliers, and overseas offices via phone and email.
• Assist with departmental administration including job costing and invoicing.
• Provide holiday and operational cover in the warehouse when required.
• Proactively manage issues to prevent delays or additional costs, escalating to management where necessary.

What’s on Offer

• Competitive salary depending on experience.
• 25 days’ annual leave plus bank holidays.
• Contributory pension scheme.
• Hybrid working arrangement following probation.
• Access to staff benefits including discounts, vouchers, and gym memberships.

Your Profile

• Strong knowledge of airfreight procedures and export customs clearance.
• Confident communicator with excellent customer service skills.
• Able to lift and handle heavy goods when required.
• Strong organisational, time management, and problem-solving skills.
• Self-motivated, proactive, and able to work both independently and as part of a team.

This is a key role for a motivated individual looking to develop their career within a global logistics businesswith excellent culture and opportunities for progression.