Air Export Gateway Operator

Right Now Recruitment; Greater London; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading global logistics company based in Heathrow is seeking an Air Export Gateway Operator. This role involves managing communication with customers, ensuring compliance with export documentation, and coordinating timely shipment processing. The ideal candidate will have at least 2 years' experience in air export operations, possess excellent organizational skills, and be proficient with CargoWise (CW1). Competitive salary of £32,000 - £34,000 plus shift allowance, along with significant employee benefits.

Benefits

Enhanced annual leave

Salary sacrifice car scheme

Access to WeCare App

Life insurance

Eyecare voucher scheme

Qualifications

• Minimum of 2 years' experience in Air Export operations.
• Strong understanding of customs documentation.
• Excellent multitasking skills under pressure.

Responsibilities

• Manage communication with partners and customers.
• Coordinate with operations teams for timely shipment processing.
• Ensure export documentation compliance.

Skills

Air Export operations experience

Understanding of export procedures

Organisational skills

Attention to detail

Communications skills

Tools

CargoWise (CW1)

Job description

Right Now Group are recruiting for an Air Export Gateway Operator

Right Now Group are recruiting for an Air Export Gateway Operator to join our client, a leading global logistics company based in the Heathrow area. This position offers the opportunity to be part of a professional and fast-paced environment, supporting international freight movements and ensuring a high level of customer service and operational accuracy within the export gateway department.

Key Responsibilities - Air Export Gateway Operator

• Manage daily communication with partners, customers, and internal departments via email and telephone.
• Coordinate with local and overseas operations teams to ensure all shipments are processed on time and to the highest standard.
• Oversee export gateway processes including consolidations, airline allocations, and flight planning.
• Ensure all export documentation complies with commodity, airline, and country-specific requirements.
• Maintain accuracy and quality of all shipment data within company systems.
• Take responsibility for accurate costing, invoicing, and billing of shipments.
• Support the wider operations team in meeting daily KPIs and performance deadlines.
• Resolve operational issues efficiently and professionally, maintaining high service standards at all times.

Skills and Experience Required - Air Export Gateway Operator

• Minimum of 2 years' experience in Air Export operations within a freight forwarding or gateway environment.
• Strong understanding of export procedures, airline requirements, and customs documentation.
• Excellent organisational and multitasking skills, with the ability to work effectively under pressure.
• High attention to detail, accuracy, and numeracy.
• Confident IT user with the ability to learn new systems quickly - knowledge of CargoWise (CW1) is advantageous.
• Strong communication skills, both written and verbal, with a professional and courteous manner.
• Reliable, proactive, and able to work effectively as part of a team.

Benefits - Air Export Gateway Operator

• Enhanced annual leave entitlement from your start date, increasing with length of service.
• Salary sacrifice car scheme for ultra-low emission vehicles.
• Salary sacrifice cycle scheme.
• Access to WeCare App for physical and mental wellbeing support, including GP access for you and your dependents.
• LifeWorks App for cashback and discounts across major brands.
• Life insurance including access to expert probate support.
• Eyecare voucher scheme.

What's on Offer - Air Export Gateway Operator

• Salary: £32,000 - £34,000 + £2,500 shift allowance
• Shift: 4 on 4 off (Days)
• Hours: 07:00 - 19:00
• Additional Information: Excellent company benefits, training, and development opportunities within a global business.