Air Conditioning Service Engineer (Data Center)

Vertiv Co; Bedford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology company based in Bedford is seeking a Senior Thermal Customer Engineer responsible for maintenance and emergency repairs of their Thermal Management products. The candidate should possess NVQ Level 1 & 2 in Refrigeration and Air Conditioning and ideally have a valid driving license. This role involves ensuring customer satisfaction, maintaining accurate job documentation, and acting as part of a service team. The position requires traveling up to 90% of the time and is essential for reinforcing the company's customer relationships.

Qualifications

• NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning is required.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling mandatory.
• Clean valid driving license preferred.

Responsibilities

• Respond professionally to assigned service calls.
• Perform work in accordance with safety policies.
• Assist in maintaining a planned maintenance completion rate.
• Keep scheduling team informed of job statuses.
• Close tasks in Oracle Mobile Field Service daily.

Skills

Self-starter

Organization

Time management

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078 or 2079 in Refrigerant Safe Handling

Job description

Bedford, United Kingdom and 1 more

Job Description

Brief Job Description:
Senior Thermal Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:

• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 90%

Job Info

• Job Identification 20264049
• Job Category Field Service
• Posting Date 12/30/2025, 10:29 AM
• Locations Bedford, United Kingdom Southampton, United Kingdom