AI Software Development Support Engineer

Synetec; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company in Greater London is seeking an AI Support Engineer to provide high-quality technical support while collaborating with developers. The role involves solving complex client challenges using AI tools and delivering efficient solutions. Ideal candidates should have experience in technical support, collaboration skills, and familiarity with C#, Angular, and SQL. Join us to shape the future of support engineering and elevate user experiences.

Qualifications

• Experience in delivering technical support in a fast-paced environment.
• Ability to collaborate with engineering teams to resolve bugs.
• Familiarity with AI tools and their application in support.

Responsibilities

• Deliver fast, high-quality technical support to clients via email, phone, or chat.
• Collaborate closely with the development team to identify and fix bugs.
• Contribute to feature development using C#, Angular, and SQL.

Skills

Problem-solving

Technical support

Collaboration

AI tools experimentation

Tools

C#

Angular

SQL

Job description

Job Description

The Role

We’re looking for a curious and ambitious engineer to join Synetec as an AI Support Engineer . This is not your typical support role. You’ll combine hands‑on software engineering with cutting‑edge AI tools to deliver real impact for our clients.

In this role, you’ll:

• Solve complex client challenges through high-quality technical support.
• Work side by side with our developers to fix issues fast and improve product stability.
• Experiment with AI‑powered tools to automate workflows, speed up responses, and enhance user experiences.

If you enjoy problem‑solving, thrive in a fast‑moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you.

Responsibilities

• Deliver fast, high‑quality technical support to clients via email, phone, or chat, following Support Desk protocols and ensuring issues are resolved efficiently.
• Collaborate closely with the development team to rapidly identify, report, and fix bugs, improving product reliability and user satisfaction.
• Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality.

Leverage AI‑powered tools to streamline support, automate repetitive tasks, ...