AI Client Success Director — Drive Deployments & Outcomes

Circana Careers; Bracknell; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global data analytics firm in Bracknell is seeking a committed individual to enhance user experience during client deployments. The role involves resolving user issues, coaching teams, and ensuring product support. A minimum of 7 years' experience in client support for data analytics and familiarity with Circana tools is required. This is a full-time position offering a dynamic work environment with a focus on continuous improvement.

Qualifications

• Familiarity with Circana tools including Unify model/report building.
• Background in product or client support operations.
• Experience using tools like Jira and Confluence.

Responsibilities

• Support the ongoing success of Emiri client deployments.
• Identify and resolve user feedback issues.
• Coach teams on Liquid AI configuration and functionality.
• Communicate guidance and resolutions clearly.
• Test enhancements or fixes prior to release.

Skills

Analytical and problem-solving skills

Strong organizational skills

Strong communication abilities

Tech-curious mindset

Experience in client support for data analytics

Tools

Jira

Confluence

Job description

A global data analytics firm in Bracknell is seeking a committed individual to enhance user experience during client deployments. The role involves resolving user issues, coaching teams, and ensuring product support. A minimum of 7 years' experience in client support for data analytics and familiarity with Circana tools is required. This is a full-time position offering a dynamic work environment with a focus on continuous improvement.