Aftersales Manager

Vines Group; Three Bridges; On-site; GBP 72,000 - 90,000; Full time

Job summary

An automotive service provider in the UK is seeking an Aftersales Manager to lead their team. This role focuses on driving financial growth and enhancing customer satisfaction through structured processes and exceptional service. The ideal candidate has senior Aftersales experience in automotive retail and strong leadership skills. The package includes a competitive salary and a range of benefits including a company car and health plans.

Benefits

24 days annual leave

Private Medical & Health Cash Plan

Pension Scheme & Life Assurance

Holiday Buy & Sell Scheme

Tech & Travel Purchase Scheme

Staff Vehicle Scheme

Cycle2Work programme

Enhanced Parental Leave

Job Shadowing Programme

Qualifications

• Proven experience in Aftersales management.
• Strong leadership and mentoring abilities.
• Knowledge in budget and KPI management.
• Experience in delivering premium customer service.
• Familiarity with workshop operations and warranty processes.

Responsibilities

• Lead the Aftersales team to achieve results.
• Implement processes to enhance efficiency.
• Drive customer loyalty through quality service.
• Analyze financial performance to maximize profits.
• Foster team accountability and improvement.

Skills

Success in growing Aftersales revenue

Leadership and development skills

Commercial acumen

Customer focus

Industry expertise in automotive retail

Job description

Aftersales Manager

Application Deadline: 11 December 2025

Department: Car Service

Employment Type: Full Time

Location: Crawley, West Sussex

Compensation: £72,000 - £90,000 / year

Description

Package: £72,000 with an uncapped OTE of £90,000 and company car

Hours: Monday – Friday, 0830 – 1800

Are you a results-driven Aftersales professional with a history of transforming performance? We’re looking for an experienced Aftersales Manager who can deliver exceptional financial growth, elevate customer satisfaction, and inspire a passionate team to reach their full potential.

About the Role

You’ll lead our Aftersales function—Service, Workshop, and Parts—introducing structured processes and best practices to drive efficiency and profitability. You’ll take a hands‑on approach to mentoring and supporting a committed team, helping them grow their skills and confidence while fostering a culture of excellence and continuous improvement.

What We’re Looking For

• Proven Success: A strong track record of growing Aftersales revenue and improving customer satisfaction scores.
• Leadership & Development: Ability to coach, motivate, and build capability within a developing team.
• Commercial Acumen: Skilled in managing budgets, KPIs, and driving profitability.
• Customer Focus: Passionate about delivering a premium experience at every touchpoint.
• Industry Expertise: Senior-level Aftersales experience in automotive retail (BMW experience desirable), with deep knowledge of workshop operations, parts management, and warranty processes.

Key Responsibilities:

• Lead and develop the Aftersales team to achieve outstanding results.
• Implement structured processes to improve efficiency and consistency.
• Drive customer satisfaction and loyalty through exceptional service.
• Analyse KPIs and financial performance to maximise profitability.
• Foster a culture of accountability, teamwork, and continuous improvement.

About You:

• Senior-level Aftersales experience within automotive retail (premium experience desirable).
• Strong knowledge of workshop operations, service processes, parts management, and warranty administration.
• Commercially astute with proven ability to manage budgets and KPIs.
• Inspirational leader with excellent communication and organisational skills.
• Customer-focused, proactive, and committed to continuous improvement.

Why Join Us?

At Vines Group, we’re passionate about inspiring our people and delighting our customers. As our Aftersales Manager, you’ll join a supportive, ambitious organisation that invests in your development while giving you the freedom to lead with confidence.

Core benefits include:

• 24 days’ annual leave (increasing to 29 with service) plus you get your birthday off!
• Private Medical & Health Cash Plan
• Pension Scheme & Life Assurance
• Holiday Buy & Sell Scheme
• Tech & Travel Purchase Scheme
• Staff Vehicle Scheme (cars, bikes, EV options)
• Cycle2Work programme
• Enhanced Parental Leave
• Job Shadowing Programme across the business

Apply Now

If you’re an accomplished automotive Aftersales leader with the ambition, drive, and passion to take Vines of Gatwick to the next level, we want to hear from you.