Aftersales Manager

Wallace Hind Selection LTD; Northampton; On-site; GBP 45,000 - 55,000; Full time

Job summary

A manufacturing company in Bedford is seeking an Aftersales Manager to oversee after-sales issues, manage warranty claims, and support pre-sales initiatives. The successful candidate will lead a team of product support engineers and require a strong background in mechanical or electrical engineering. Excellent communication and team management skills are essential. This role offers a salary up to £55,000 and generous benefits including 25 days holiday and private medical insurance.

Benefits

25 Days Holiday

Private medical

Company bonus

Qualifications

• Experience managing after sales issues including warranty claims and technical support.
• Ability to lead and mentor a team of product support engineers.
• Experience in presales and technical support for sales tenders.

Responsibilities

• Lead product support team, manage after sales issues including warranty claims.
• Work closely with production teams and support presales technically.
• Support commercial team with technical guidance.

Skills

Strong communication

Project management

Stakeholder management

Budgeting skills

Team management

Education

Mechanical or electrical engineering qualification

Job description

Do you want a real challenge? This Aftersales Manager is a varied engineering and technical role where you will not only manage after-sales issues including service, warranty and ECN's for our machinery and equipment, but you'll also be involved with NPI, tracking projects through to production and getting involved in pre-sales and tendering. Come and join us in Bedford!

BASIC SALARY: Up to £55,000 dependant on your experience

Benefits

• 25 Days Holiday
• Private medical
• Company bonus

Location

LOCATION: Bedford

COMMUTABLE LOCATIONS: Luton, Milton Keynes, Biggleswade, Ampthill, Flitwick, Northampton, Wellingborough, Rushden, Kettering.

Job Description

This Aftersales Manager role is definitely varied! You will have a lot of exposure internally on our site to after sales and presales and dealing with customers too. Leading a small team of product support engineers and office administration staff, whilst supporting managers internally and external customers.

Your stakeholder management will need to be exceptional.

You'll need to be a strong communicator with excellent delegation skills and the ability to influence people at all levels.

Presales, you will support the sales team technically and with tenders, then follow projects up to production. You will also manage after sales issues including product technical support, warranty issues and claims, be involved in ECN's and working with production on after sales issues.

You'll need strong budgeting skills, project management experience and be a great communicator.

Main Responsibilities

• Lead your product support team, remaining hands on where needed (currently four people)
• Manage after sales issues including warranty claims, field service, technical support etc
• Work closely with our production teams
• Support presales technically and with sales tenders

Your Background

• Technically minded though experience and qualification - likely mechanical or electrical engineering
• Competent taking ownership for after sales product support for warranty issues and service
• Open on your background as long as it's capital equipment or industrial machinery
• Strong team management and leadership experience
• Be able to support the commercial team technically

The Company

We manufacture our own machinery and equipment on site in Bedford which is distributed domestically and globally.

It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Aftersales Manager, Product Support Manager, Service Manager - Manufacturing, Industrial - service, capital equipment, industrial machinery, automotive, aerospace, marine, agricultural, engineer, engineering, special purpose machinery, compressor, generator, pump

Interested?

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Diversity Statement

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Recruitment Partner Note

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

Reference

REF: JAC18337, Wallace Hind Selection