Aftersales Manager

Think Specialist Recruitment; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious automotive company is seeking an Aftersales Manager to oversee customer service and operations within the bodyshop. This role involves coordinating vehicle bookings, managing communications, and ensuring premium customer experiences. The ideal candidate will have experience with premium vehicle brands, strong bodyshop knowledge, and excellent organizational skills. Located in Hemel Hempstead, you will play a crucial role in the aftersales process and contribute to workshop success.

Qualifications

• Experience with prestige vehicle brands.
• Strong Bodyshop knowledge including repairs.
• Full UK driving licence.

Responsibilities

• Book customer vehicles for service and repairs.
• Liaise with workshop teams and customers.
• Maintain accurate records and support admin.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Tools

Microsoft Office

Dealer management systems

Job description

Aftersales Manager

Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch). One Saturday per month: 8:00am - 12:00pm. Location: Bovingdon. Salary: £35,000 - £50,000.

Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We’re looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly.

What you’ll be doing

• Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries.
• Arrange MOTs and manage service, warranty, and MOT reminders.
• Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs.
• Provide professional, confident communication with customers via phone, email, and in person.
• Maintain accurate records, raise and invoice job sheets, and support general department admin.
• Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion.
• Support day‑to‑day workshop coordination, including assisting technicians and apprentices.
• Promote the department’s expertise to customers and ensure a premium experience.

What we’re looking for

Essential

• Previous experience with prestige or premium vehicle brands.
• Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office, dealer management systems.
• Full UK driving licence.

Desirable

• Experience producing vehicle condition reports.
• Knowledge of diagnostics or fault reporting.
• Workshop or team coordination experience, supporting apprentices.
• Manufacturer‑specific training in aftersales.

Why this role?

This is a fantastic opportunity to join a prestige automotive business in a central, high‑responsibility role. You’ll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support.