Aftersales Manager

Lookers Ltd; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Belfast is seeking an experienced Aftersales Manager to oversee aftersales operations and ensure exceptional customer service. The ideal candidate will have a proven track record in service management, strong leadership skills, and a passion for enhancing customer satisfaction. This full-time role offers competitive salary and benefits inclusive of a comprehensive rewards package.

Benefits

Competitive salary

Enhanced family leave

Access to discounted gym memberships

Dental insurance

Travel insurance

Qualifications

• Proven experience in an automotive aftersales or service management role.
• Strong leadership and coaching skills with a customer-first approach.
• Full UK driving license required.

Responsibilities

• Lead and support franchisees in achieving aftersales targets.
• Implement and monitor service performance metrics.
• Drive customer service excellence and satisfaction.

Skills

Leadership

Coaching

Communication

Analytical mindset

Customer service

Job description

Overview

Sydenham Fast Fit Centre - Charles Hurst

Permanent, Full-Time

42 hours per week

Salary: Competitive Salary + Bonus!

An exciting opportunity has become available for a driven and talented leader to join our team as an Aftersales Manager for Charles Hurst Group for the Fast Fit Centre.

Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.

As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.

About the Role

As a key member of our operations team, youll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you\'ll ensure our brand remains the first choice for tyre and vehicle servicing.

What Youll Do

• Lead and support franchisees in achieving aftersales targets
• Implement and monitor service performance metrics (KPIs)
• Drive customer service excellence and satisfaction
• Identify and roll out best practices across locations
• Deliver training and coaching to aftersales teams
• Liaise with internal departments to support smooth operations

What Were Looking For

• Proven experience in an automotive aftersales or service management role (tyre industry a plus)
• Strong leadership, coaching, and communication skills
• Analytical mindset with the ability to improve processes and results
• A customer-first approach and passion for service excellence
• Willingness to travel across franchise locations as needed
• Full UK driving licence

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and were committed to recognising the valuable contribution each person makes. Thats why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life\'s most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.