Aftersales Executive

LSH Auto; Mile Oak; On-site; GBP 29,000; Full time

Job summary

A leading automotive company in Tamworth is seeking an Aftersales Executive to manage customer interactions and deliver exceptional service. Responsibilities include coordinating service processes, monitoring satisfaction, and liaising with departments. Ideal candidates have extensive experience in customer service within the automotive sector. This role offers a competitive salary of £29,000 plus bonuses and extensive benefits including training programs and 31 days holiday.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 days

Wellbeing Support

Company Pension

On site gym

Qualifications

• Extensive experience in aftersales or customer service within the automotive sector.
• Interpersonal skills with a proven track record in customer satisfaction.
• Exceptional organizational abilities with a keen eye for detail.

Responsibilities

• Coordinate service processes and monitor customer satisfaction.
• Work closely with various departments to enhance the aftersales experience.
• Maintain reputation for excellence and customer loyalty.

Skills

Customer service experience in automotive sector

Interpersonal skills

Organizational abilities

Proficiency in automotive service management software

Effective communication skills

Ability to adapt to changing priorities

Valid driver's licence

Job description

Join the LSH Auto Team as an Aftersales Executive!

LSH Auto, a leader in the automotive industry, is looking for a dynamic and proficient Aftersales Executive to be a part of our thriving aftersales team. In this integral role, you will manage customer interactions and ensure the highest level of service delivery that keeps our customers coming back.

Your responsibilities will include coordinating service processes, monitoring customer satisfaction, and working closely with various departments to enhance the aftersales experience. Your role will be vital to maintain our reputation for excellence and customer loyalty.

Location: Tamworth | Full Time | £29,000 + OTE Bonus

Responsibilities

Your responsibilities will include coordinating service processes, monitoring customer satisfaction, and working closely with various departments to enhance the aftersales experience. Your role will be vital to maintain our reputation for excellence and customer loyalty.

Requirements

• Extensive experience in aftersales or customer service within the automotive sector or a related field.
• Interpersonal skills with a proven track record in customer satisfaction.
• Exceptional organisational abilities with a keen eye for detail.
• Proficient in using automotive service management software systems.
• Effective communication skills, both written and verbal, with the ability to liaise with customers and colleagues at all levels.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A valid driver's licence is required.

If you are passionate about delivering exceptional customer service and ready to take your career to the next level, we invite you to apply!

Benefits

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym