Aftersales Advisor: Service Plans & Customer Care

Stellantis &you; Kings Hill; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading automotive company is seeking a Customer Advisor in Maidstone, Kent. This role involves guiding customers through the aftersales journey, quoting and selling service plans, and ensuring customer satisfaction. Candidates must hold a full valid UK driving licence. Competitive salary of £42,000 per annum plus bonuses, with full-time hours and numerous employee benefits including a company car scheme, pension contributions, vacation days, and training opportunities.

Benefits

Company Car Scheme

Company Discounts

Pension: Employer contribution of up to 7%

Annual Holiday: 22 days (increases to 26) plus bank holidays

Reward Gateway: Access to 500+ discounts

Family-Friendly Policies

Employee Assistance Programme

Occupational Health

Personal Accident Insurance

Training Opportunities

Shared Incentive Plan

Health Cash Plan

Qualifications

• Full valid UK driving licence.

Responsibilities

• Quote & sell Service Plans to retain customers.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.
• Estimate repair costs and times.
• Resolve any concerns when repairs are suggested.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.
• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check.

Job description

A leading automotive company is seeking a Customer Advisor in Maidstone, Kent. This role involves guiding customers through the aftersales journey, quoting and selling service plans, and ensuring customer satisfaction. Candidates must hold a full valid UK driving licence. Competitive salary of £42,000 per annum plus bonuses, with full-time hours and numerous employee benefits including a company car scheme, pension contributions, vacation days, and training opportunities.