Aftersales Advisor

Flame Recruitment; Royal Tunbridge Wells; On-site; GBP 30,000 - 36,000; Full time

Job summary

An automotive recruitment agency is seeking an Aftersales Advisor to join a main dealership in Tunbridge Wells, UK. This role involves responding to customer requests, managing service bookings, and ensuring customer satisfaction through effective vehicle handover and complaint resolution. The ideal candidate will have a background in the automotive industry and excellent customer service skills, alongside a valid UK driving licence. The position offers a competitive salary package without weekend shifts.

Qualifications

• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop.
• Good customer service skills are essential.
• Must hold a full UK driving licence.

Responsibilities

• Responding to customer requests.
• Booking in vehicles for service / repair.
• Checking in vehicles.
• Track vehicle through the workshop.
• Handover the vehicle.
• Achieve incremental sales.
• Use technology effectively.
• Manage your own performance.
• Contribute to effective working.
• Deal with customer complaints.
• Contribute to improved service processes.

Skills

Excellent customer service skills

Experience in a main dealership or independent workshop

Full UK driving licence

Job description

ROLE: Aftersales Advisor

LOCATION: Tunbridge Wells

SALARY: 30k basic - 36k + benefits

HOURS: Monday to Friday 8.00 – 6.00 – NO WEEKEND ROTA!

Flame Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealership in Kent.

Duties of the Service Advisor / Aftersales Advisor :

• Responding to customer requests
• Booking in vehicles for service / repair
• Checking in vehicles
• Track vehicle through the workshop
• Handover the vehicle
• Achieve incremental sales
• Use technology effectively
• Manage your own performance
• Contribute to effective working
• Deal with customer complaints
• Contribute to improved service processes

The perfect Service Advisor / Aftersales Advisor will have:

• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL

Please only apply only if you have:

• Service or Aftersales Advisor background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)

To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.

At Flame Recruitment , we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.