Aftersales Administrator

Personnel Solutions (Midlands) Ltd; Worksop; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer solutions company is seeking an enthusiastic Aftersales Advisor to join their team in Worksop. The successful candidate will act as a single point of contact for customers, ensuring their expectations are met through excellent customer service skills and relationship building. Duties include handling enquiries, planning work, maximising profitability, and ensuring customer satisfaction. The role requires excellent negotiation and organisational skills, with a basic understanding of products and regulations being beneficial.

Qualifications

• Basic technical understanding of products.
• Understanding of Operators Licence Laws and Regulations.
• Ability to work under pressure and without supervision.
• Able to work as a team player and multi-task within a busy department.

Responsibilities

• Handle telephone enquiries using the company standard greeting.
• Plan work by running service due reports and arranging work with customers.
• Maximise service and parts profitability through professional sales techniques.
• Ensure all MOTs are planned and communicated to customers.

Skills

Excellent customer service skills

Able to build good relationships internally and externally

Negotiation skills

Highly organised & proven administration skills

PC literate – competent user of MS Office

Tools

Autoline system (non-essential)

Job description

Personnel Solutions are looking for an enthusiastic and personable Aftersales Advisor to join our client's team in Worksop, S80. This role serves as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.

Hours

8am - 5pm
Monday to Friday
Every other Saturday morning paid at overtime
£27,040

Duties

• Comply with company Safety, Health and Environmental (SHE) policies at all times.
• Work in accordance with the Service Flow.
• Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.
• Plan work by running ADP service due reports, checking customer data quality, and arranging work with customer, capturing mileage via C200 or verbally.
• Create job cards, checking for existing parts and service WIPs and campaigns, consulting with customer and follow through to completion. Load job into Customer Compliance System.
• Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract.
• Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
• Maximise service and parts profitability through the use of professional sales techniques.
• Load workshop schedule to maximise workshop capacity utilisation.
• If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
• Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
• Meet and greet all customers on arrival in a professional and friendly manner.
• Check vehicles in and out via Workshop Loading in ADP.

Requirements

• Excellent customer service skills
• Able to build good relationships internally and externally
• Basic technical understanding of products
• Understanding of Operators Licence Laws and Regulations
• Knowledge of the Autoline system (non-essential) (Kerridge)
• Negotiation skills – Able to negotiate effectively with the aim of reaching agreement with customers
• Highly organised & proven administration skills
• Ability to work under pressure and without supervision
• PC literate – competent user of MS Office and able to quickly learn new software packages
• Able to work as a team player and multi-task within a busy department

To apply

To apply for the Aftersales Advisor role, please do so online and a member of the team will be in touch.