Afternoon Tea Supervisor - Countess of York

Compass Group PLC; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company is looking for an Afternoon Tea Supervisor to oversee operations at the Countess of York. The ideal candidate will have supervisory experience in a premium environment and a passion for exceptional service. Responsibilities include managing the team, coordinating with the kitchen, and ensuring a memorable guest experience. The role also offers various benefits, including a pension scheme and personal development opportunities.

Benefits

Contributory pension scheme

Free meals on duty

Personal Development and Training opportunities

Gym and Health Club discounts

Regular social events

Qualifications

• Proven experience in a supervisory or senior hospitality role.
• Strong leadership skills with the ability to inspire a team.
• A passion for delivering exceptional service.

Responsibilities

• Overseeing the daily operation of the afternoon tea service.
• Leading and motivating the front-of-house team.
• Coordinating with the kitchen for timely delivery.

Skills

Leadership

Exceptional service delivery

Organizational skills

Communication skills

Attention to detail

Job description

Step aboard the Countess of York and lead an unforgettable afternoon tea experience in the heart of the National Railway Museum. Housed in a beautifully restored 1950s carriage, the Countess of York offers guests a journey into timeless elegance - and we're looking for a dedicated Afternoon Tea Supervisor to ensure every service runs with first-class precision and charm.

We are seeking a highly motivated and experienced Afternoon Tea Supervisor to oversee the daily operation of our afternoon tea service. The ideal candidate will have a passion for delivering exceptional service, a flair for hospitality, and the ability to inspire their team to deliver a premium guest experience.

Responsibilities:

• Overseeing the daily operation of the Countess of York afternoon tea service, ensuring an exceptional guest experience from arrival to departure
• Leading, motivating, and supporting the front-of-house team to maintain high standards of service and presentation
• Coordinating with the kitchen team to ensure smooth communication and timely delivery of food and beverages
• Managing bookings, guest seating, and service flow to maximise efficiency and guest satisfaction
• Monitoring quality, presentation, and cleanliness of the dining area at all times
• Training and mentoring team members to uphold brand values and service standards
• Managing stock levels for service items and liaising with suppliers as required
• Ensuring compliance with Food Hygiene, Health & Safety, and company policies
• Handling guest feedback with professionalism, resolving any issues promptly and effectively
• Representing Compass Group UK&I with pride and professionalism

Requirements:

• Proven experience in a supervisory or senior hospitality role, ideally in a premium, afternoon tea, or fine dining environment
• Strong leadership skills with the ability to inspire and motivate a team
• A passion for delivering exceptional service and creating memorable guest experiences
• Excellent organisational and communication skills
• The ability to remain calm and effective under pressure, with a solution-focused approach
• Flexibility to adapt to changing priorities and special events
• A meticulous eye for detail in both service and presentation
• Reliability, punctuality, and a commitment to excellence

Benefits:

• Contributory pension scheme
• Free meals on duty
• Additional holiday purchase scheme
• Personal Development and Training opportunities
• Career growth through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and comprehensive healthcare for you and your immediate family
• Sharebuy scheme
• 'Be a Star' recognition award
• 'Refer a Friend' scheme
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Life assurance scheme
• Gym and Health Club discounts
• Regular social events and communication with our leaders
• Exclusive discounts on travel, food shopping, cinema tickets and more!

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!