Aftercare & Patient Stories Coordinator

NHS; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization based in Coventry seeks an Aftercare Officer to support the Aftercare Manager and engage with patients and families. The role focuses on managing patient feedback and support during recovery, ensuring continuity of care. Ideal candidates will have strong interpersonal skills and experience in a pre-hospital or critical care environment. If you are compassionate and organized, this position may be perfect for you.

Qualifications

• Excellent interpersonal skills in various communication mediums.
• Strong verbal and written communication skills.
• Ability to work effectively under pressure.

Responsibilities

• Management and documentation of patient feedback.
• Support post care engagement and coordinate feedback.
• Act as SPOC for patient stories and support.

Skills

Interpersonal communication

Compassion

Administration skills

Data entry

Teamwork

Time management

Education

Experience in pre-hospital or critical care environment

Full UK driving licence

Job description

A healthcare organization based in Coventry seeks an Aftercare Officer to support the Aftercare Manager and engage with patients and families. The role focuses on managing patient feedback and support during recovery, ensuring continuity of care. Ideal candidates will have strong interpersonal skills and experience in a pre-hospital or critical care environment. If you are compassionate and organized, this position may be perfect for you.