After-Sales Care Coordinator for Homeowners

Wheatstone Solutions; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading house builder in Norwich is seeking a Customer Care Coordinator. The role involves providing exceptional customer service, addressing homeowner queries post-sale, and coordinating with construction teams to resolve defects. The ideal candidate will have a background in house building or property management, excellent communication skills, and strong attention to detail. This permanent position offers a salary starting at £28,000 and is a great opportunity to enhance customer satisfaction.

Qualifications

• Customer Service experience within the House Building/Construction/Maintenance Contractor industry.
• Excellent communication skills.
• Excellent attention to detail.

Responsibilities

• Deliver excellent customer care service after the sale.
• Understand and discuss defects within properties.
• Provide support and advice to sub-contractors.
• Coordinate with Site or Constructions teams for customer queries.
• Take ownership of homes and ensure timely work execution.

Skills

Customer Service experience in House Building/Construction

Excellent communication skills

Attention to detail

Job description

A leading house builder in Norwich is seeking a Customer Care Coordinator. The role involves providing exceptional customer service, addressing homeowner queries post-sale, and coordinating with construction teams to resolve defects. The ideal candidate will have a background in house building or property management, excellent communication skills, and strong attention to detail. This permanent position offers a salary starting at £28,000 and is a great opportunity to enhance customer satisfaction.