Advice Supervisor

Citizens Advice; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in Nottingham is seeking an Advice Supervisor to supervise a team of paid and volunteer advisors. This role involves attending outreach events and supporting staff in delivering advice on welfare benefits, housing, and employment. Candidates should have a minimum of two years’ experience in a similar role, excellent communication skills, and the ability to travel to various locations. This position offers a chance to make a significant impact in the community.

Qualifications

• Minimum of two years’ experience in delivering advice, ideally in a local Citizens Advice Office.
• Experience or ability to support and supervise advice workers.
• Ability to travel to various venues.

Responsibilities

• Supervise and support paid, volunteer, and outreach advice workers.
• Attend cost of living events and outreach locations throughout Nottingham City, Rushcliffe, and Gedling.

Skills

Excellent communication skills

Organised

Self-motivated

Job description

Overview

Citizens Advice Nottingham & District are looking for an Advice Supervisor to join our General Advice Team to supervise and support paid, volunteer and outreach advice workers. This role will also include attendance at cost of living events and outreach locations throughout Nottingham City, Rushcliffe and Gedling areas.

Responsibilities

• to supervise and support paid, volunteer and outreach advice workers
• to attend cost of living events and outreach locations throughout Nottingham City, Rushcliffe and Gedling areas

Qualifications

• minimum of two years’ experience of delivering advice (in welfare benefits, housing and employment) ideally in a local Citizens Advice Office
• recent experience of or ability to demonstrate an ability to support and supervise advice workers
• excellent communication skills, be organised, self-motivated and able to travel to venues

About us / EEO

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.