Advice and Guidance Officer - West of Scotland or Central Scotland

WEBRECRUIT; United Kingdom; Remote; GBP 31,000 - 40,000; Part time

Job summary

A charity for the hearing impaired is seeking an Advice and Guidance Officer to provide remote services and support families. The role requires significant experience in person-centred support and knowledge of education laws regarding Additional Support Needs. You will deliver tailored advice and help families navigate options, while working flexibly from home. Competitive salary and benefits including healthcare cashplan and holidays are offered.

Benefits

Home-based working with flexible hours

25 days' holiday plus 3 extra days at Christmas

Pension with employer contribution

Healthcare Cashplan

Annual performance-based salary increase

Qualifications

• Significant experience delivering person-centred support to families.
• Proficient in providing digital and face-to-face advice.
• Strong understanding of education and legislation related to ASN.

Responsibilities

• Deliver tailored information to individuals with hearing impairments.
• Support hearing impaired individuals in articulating their needs.
• Develop and maintain relationships with support organizations.

Skills

Experience in person-centred support

Providing information digitally and face-to-face

Strong digital skills

Understanding of Additional Support Needs (ASN)

Job description

Overview

Advice and Guidance Officer - West of Scotland or Central Scotland

Expiry date: 23:59, Mon, 29th Sep 2025
Location: Home-based UK
Salary: £31,720 - £39,650 per annum (pro-rata)

The role

Our client is looking for an Advice and Guidance Officer who can make a meaningful difference in the lives of people with hearing impairments.

A key focus of this role will be delivering the service remotely using technology. In addition, you will use your interpersonal skills and experience working with families to connect with local community groups, raise awareness of our services, promote membership, and provide support to families, deaf young people, and professionals.

This role is part-time, with a minimum of 28 hours per week.

Applicants should live in the West of Scotland or Central Scotland.

What you\'ll do

• Deliver tailored information and advice to individuals and groups of people with hearing impairments.
• Support the hearing impaired in becoming more confident in articulating their needs independently.
• Help hearing impaired people, and their families explore their options and decide on a preferred course of action.
• Develop and maintain effective relationships with professionals and organisations that support the hearing impaired.
• Attend both in-person and online events to provide information and advice tailored to different audiences.

What you\'ll need

• Significant experience and understanding of the skills and practices required to deliver person-centred support to children, young people, and their families.
• Experience of providing information and advice to families and young people, both digitally and face-to-face.
• A strong working knowledge of education and Additional Support Needs (ASN), including relevant legislation, government guidance, and local implementation.
• An understanding of deafness and its impact on children, family dynamics, raising a deaf child, and child development, translating this into effective, child-centred practice.
• Strong digital skills and a sound understanding of agile values and principles.
• A Protecting Vulnerable Groups (PVG) check (if offered the position).

What you\'ll get

• Home-based working with flexible hours.
• 25 days' holiday - plus an additional 3 days at Christmas (and bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What our client does

Our client is a charity for the hearing impaired. They give expert support, raise awareness, and campaign for the rights of people with hearing impairments, so they have the same opportunities as everyone else.

Disability Confidence

Our client is a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact them with any accessibility or reasonable adjustment enquiries.