Admissions Officer - Endoscopy

NHS; Torquay; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider is seeking an enthusiastic Admissions Officer for the Endoscopy Department at Torbay Hospital. This role involves managing day case waiting lists, booking procedure lists, and working with patient records. Ideal candidates will have strong customer care experience, administrative skills, and familiarity with NHS systems. A proactive individual who can work independently and collaboratively within a team is encouraged to apply for this part-time position offering 30 hours per week.

Qualifications

• Good standard of general education.
• Experience in secretarial/administrative processes.
• Ability to work independently and prioritize workload.

Responsibilities

• Manage day case waiting lists for Gastro and Surgical Specialities.
• Book endoscopy lists efficiently.
• Provide administrative support for the booking office service.

Skills

Customer care experience

Ability to communicate effectively

Administrative procedures knowledge

Experience with patient records

NHS Experience

Education

GCSE in Maths and English (grade C or 5 or above)

NVQ Level 3 in secretarial/administrative processes

Tools

Choose & Book

Infoflex

EPIC

Job description

Admissions Officer - Endoscopy

Closing date: 04 January 2026

We are looking for an enthusiastic individual to join our admissions team within the Endoscopy Department at Torbay Hospital. The post available is 30 hours per week including weekends on a rota basis.

The ideal candidate will have customer care experience, experience of working with patient records and using hospital systems, such as IHCS, e-referral, Infoflex, CRIS and Microsoft applications. As the Trust is moving towards the EPIC IT system in the coming months experience in this area would be desirable but not essential.

Duties will include managing day case waiting lists, booking endoscopy lists and booking outpatient pre‑assessment appointments, they will also be responsible for supervision of the day to day workload in reception and prepping areas. We would expect the candidates to have proven relevant experience of working in a similar role.

If you are a good communicator and can work both independently and as part of a team we would like to hear from you.

For further information, please contact Mark Eggar, Admin Team Leader on 01803 654513 [e-mail] or Chantal Caton 01803 654513 [e-mail]

Main duties of the job

• Input details on waiting lists of patients requiring Endoscopy procedures on both the PAS and EMS systems.
• Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.
• Dealing appropriately with patients.
• Liaise with Consultants on waiting list management in order to meet Government targets.
• Arrange pre‑assessment clinic appointments, booking on PAS, informing patients, requesting hospital medical notes.
• Comply with the requirements of Data Protection Act.
• Compile, submit on EMS and distribute Endoscopy lists.
• Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.
• To be the first point of contact for the day to day reception and prepping workload.
• Including reception duties and prepping of patient notes.

About us

The Endoscopy Admissions Team has excellent communication and working relationships between our sub‑speciality Gastroenterology, Surgical teams, nursing, and administration teams. The ability to work seamlessly together towards our objectives is the foundation of our success and fosters the excellent working both within and outside the team.

• We actively support peoples' rights to have their voice heard in decisions about how their needs are met.
• We value everyone's opinion and experience.
• We show empathy and kindness to every person.
• We strive to provide excellent, innovative services that help people to live their lives to the full.
• We work in partnership to achieve the best possible outcomes for our communities.
• We aim to provide the highest quality of care by listening to and acting on feedback and using our resources effectively.

Why work with us

Job responsibilities

• To monitor and effectively manage day case waiting lists for the Gastro and Surgical Specialities adhering to waiting list policies and procedures.
• To book endoscopy lists in an efficient and effective manner ensuring the maximisation of resources.
• To work in partnership with trust colleagues (clinical and non‑clinical) to ensure that the delivery of patient‑centred services.
• To provide a range of administrative and clerical duties in support of the efficient and effective running of the booking office service and to optimise the experience of the patients using the service.
• To work within the reception and prepping area supporting the face‑to‑face booking in and discharging of patients from Endoscopy. Request and prepare patient notes for patient clinics and procedures.

Person Specification

Qualifications, Knowledge & experience

• Good standard of general education to include GCSE in Maths and English (grade C or 5 or above) or equivalent such as Functional Skills at level 1 or 2.
• Qualification or experience and knowledge in secretarial/administrative processes and procedures to NVQ Level 3 or equivalent.
• Ability to work on own initiative and prioritise own workload.
• Proven experience of providing a customer focused service.
• Experience of administrative procedures and systems.
• Ability to communicate effectively.
• NHS Experience.
• Knowledge of a range of patient computer software packages eg Choose & Book, Galaxy, Infoflex, EPIC.
• Understanding of Patient Tracking Lists (PTL).
• Experience in completing staffing Rota's.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust

£24,937 to £26,598 a year Per annum pro rata