Admissions Enquiries & Communications Leader

Imperial College London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A world-leading institution in Greater London seeks an Admissions Enquiries and Communications Manager to lead a dedicated team. This role involves ensuring exceptional customer service and operational excellence, managing admissions enquiries, and coordinating clear communications throughout the applicant journey. The ideal candidate will possess strong leadership and communication skills, along with a degree or equivalent experience in a relevant field. Attractive benefits include generous annual leave and a flexible working policy.

Benefits

41 days’ annual leave

Generous pension schemes

Flexible working policy

On-site leisure facilities

Cycle-to-work scheme

Interest-free season ticket loan schemes

Qualifications

• Broad experience in customer service and enquiry management across multiple channels.
• Strong experience in managing and developing staff.
• Ability to think strategically and manage competing priorities.

Responsibilities

• Lead and develop the Admissions Enquiries and Communications team.
• Oversee enquiry management processes and case handling.
• Design and implement improvements to enquiry management systems.
• Coordinate admissions communications throughout the applicant journey.
• Monitor and report on operational performance.

Skills

Customer service expertise

Leadership skills

Excellent communication

CRM system familiarity

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Imperial 360 CRM

Job description

A world-leading institution in Greater London seeks an Admissions Enquiries and Communications Manager to lead a dedicated team. This role involves ensuring exceptional customer service and operational excellence, managing admissions enquiries, and coordinating clear communications throughout the applicant journey. The ideal candidate will possess strong leadership and communication skills, along with a degree or equivalent experience in a relevant field. Attractive benefits include generous annual leave and a flexible working policy.