Administrator-Surrey Downs H&C

Epsom and St Helier University Hospitals; Leatherhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is seeking an efficient administrator to support clinical services in Leatherhead. The role involves coordinating a team, delivering high-quality customer care, and assisting with patient experience activities. You will contribute to administrative improvements while promoting equity and inclusion through best practices. Ideal candidates should demonstrate strong communication abilities and have experience in coordinating workload processes within healthcare settings.

Qualifications

• Experience in a customer care role.
• Ability to support and coordinate clinical workloads.
• Strong communication skills for liaising with teams.

Responsibilities

• Provide administration support to clinical teams.
• Coordinate a small team of administrators.
• Support patient experience activities.

Job description

Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services. Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co‑ordinate their clinical workload. Provide day to day co‑ordination of a small delegated team of administrators delivering specific services such as clinic reception, hospital out‑patient clinic reception, ward admissions, general administration, as appropriate to the business unit. Provide support with patient experience activities. Supporting development/update/distribution of patient leaflets within clinical services and liaison with clinical teams to ensure timely information is provided for complaints responses. Support to the Communications team, including simple updates on the intranet and Surrey Downs Health and Care's (SDHC) website (training will be given); and supporting communications campaigns (e.g. helping with materials such as posters). Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made. Support the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working.

Surrey Downs Health & Care Are you looking to work within a team that is contributing to team management and the development of innovative practice: to be responsible for the assessment of care needs and the development, implementation and evaluation of holistic care packages. At Leatherhead PCN, we are a friendly and very supportive team where we develop strong relationships and inspire each other. We understand the importance of diverse life commitments and offer roles that will suit you. Whether you are seeking career progression, focusing on family care, or want to work with outstanding colleagues, we provide flexibility and support., Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person centred care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier's University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us. It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before. In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.